FellowproductsReviews of fellowproducts.com

I bought a Clyde kettle and it is the best kettle I have ever had. Stainless steel interior and boils water super fast. Simple and brilliant. Also it looks stylish in my kitchen and is ergonomically satisfying. Extremely happy with this purchase.

I have had multiple fellow products and I love them all. I purchased their programmed drip coffee pot and when I had an issue with it to flush the water customer service was outstanding. Not only did they guide me how to clean the machine but when I had some trouble understanding the process they sent me out a new machine without my even asking… and lo and behold I had flushed my original machine and it was just perfect… so I sent the replacement back! I own 2 of their coffee makers , one at home and one at work and they are truly FANTASTIC as is their customer service

This is a review on the Fellow Opus coffee grinder. I purchased this coffee grinder from Williams-Sonoma for the current list price of $195.00 US. It came well packaged in eco-friendly card board box with a form fitted paper machete egg crate inner liner. The overall packaging was very sturdy. The grinder came completely assembled the only thing I needed to do was change out the dosing cup to accommodate the batch brew lid. After several weeks of use and dailing in my grind here is my review. I grind beans for either automatic drip or pour over. Forty five years ago I started to grind fresh roasted coffee. I started with a Krups blade grinder and had relatively good results. Thirty five years of using that grinder I upped my game to a Bodum Bistro conical burr grinder and have been using this for the past 10 years with great results. Again I wanted to up my game and decided to purchase a Fellow Opus...this is where i made huge mistake!! Is it stylish...YES! Is it quieter than the Bodum... YES! This grinder features 41 grind settings and a 100 gram bean hopper which is easily removed for cleaning and also reveals the 12 position fine tuning micro grind adjustment dial 6 coarse and 6 fine positions. This adjustment dial is meant for fine tuning your espresso grind to get the perfect shot of espresso. This feature is something I do not have a use for at this time as I do not grind for espresso. Removing the bean hopper also reveals the conical burr set. The lid for the hopper has a basic set of suggested grind settings and is also divided into an approximate 20 or 40 gram whole bean dose portion. This grinder features a magnetic dosing cup which automatically aligns with the grind chamber discharge shoot. An insert for the dosing cup is provided to make the transfer of grinds into a 54 or 58mm espresso portafilter much easy and neater. Unfortunately that is where it all comes to an end. IMHO this coffee grinder was a total waste of $195.00. It does not grind any better or with any more grind consistency than the Bodum. All coffee grinders have static and retention issues but, RDT will corrected 99% but not on the Opus, static and retention are horrendous. And the Opus is supposed to have an ionizer built in to eliminate this issue. I don't know what the cause is for these issues, with the way it is engineered and built it shouldn't have these issues. A nice burr set and a straight through grind chamber should lend itself to low static and retention but for some reason it doesn't. With the retention and the static this leads to a big mess once you remove the dosing cup. It is for these reasons I gave the Fellow Opus conical burr coffee grinder a two star rating and I can not recommend this product. The Fellow Opus was supposed to be a low cost do it all grinder that is superior to everything in its price point unfortunately it is anything but that. The Bodum Bistro conical burr grinder which is one third the price will outperform the Opus. So sorry I am so short and to the point with this review but I honestly feel like I was scammed by video bloggers on YouTube, who received a free grinder in exchange for a good review, my experience was far from good. If you are looking for a coffee burr grinder my current recommendations would be a Capresso infinity. Or you can up the game to the next level with a Solis Scala Zero or a Turin SD40V2 In all honesty I would stay clear of the Fellow Opus, it is just not worth the effort, the mess and the cost. UPDATE; 3/13/2025 After several back and forth emails between myself and Fellow this coffee grinder was sent back and a new one was issued under warranty. I have only limited use as of this update and will report back on the performance of the replacement grinder. I have upped the star rating from a 2 to 3 stars just for their Customer service. UPDATE: 3/28/2025 After several more weeks of use it has become obvious that there was something definitely wrong with the original Opus grinder because the replacement has become a delight to use. Quiet operation, consistent grind quality, minimal static and retention and awesome customer service has caused me to up the star rating to 5 stars. This Fellow Opus conical burr coffee grinder comes highly recommend and so does the company as a whole.

The only kettle on the market with a decent design. Nice packaging.

I have been a avid user of Fellows products for several years, and never had a single issue with their products, never had a need to use customer service until I did. I was presently surprised at the speed and response I received to make things right, truly a great company that takes their customer service seriously, I'll continue to purchase their products and support their company

My Ode Gen 2 has a stuck burr housing screw, and in my attempts to loosen the screw, I just damaged it more. First, I took the grinder to the retailer who sold it to me in the first place - they wouldn't help. So, as a last resort, I messaged Fellow. They shipped me a new grinder. Easy peasy. Fellow definitely earned themselves a life-long customer.

I have the Ode grinder, Stagg EKG kettle and carter mugs. They are all great. The customer service is really easy to get in touch with and they provide great support. Shipping is packed well.