FelicegalsReviews of felicegals.com

The ring came out better than I expected. And they were nice enough to ensure it got here in time for my expected proposal date. Customer service was helpful and fast. Grade A!

Beautiful Ring!!!

Extremely happy with my purchase of a custom ring. Well my soon to be wife was happy and in turn I was happy. Would recommend to anyone look for custom rings.

Unresponsive to email for two weeks.

If I could leave 0 stars I would. I have given so many chances for our issue to resolved and we continue to get little to no communication. My husband purchased a ring back in October. The ring was delayed shipment due to a “planned break of the goldsmith” but we were never notified of that prior or with our order confirmation. Once we were received the ring we didn’t think the quality and size matched the price we paid so we asked for a return. It took multiple attempts to get customer service to respond on how we do a return and only finally got a response when I reached out via IG. We sent the ring back and then never heard anything. I followed up after they had it in their possession for a week. And there was an “issue with their returns department” that caused the delay and they said we would be getting our refund minus a 30% fee. Well the refund never happened. They have now had they ring back in their possession for over a month and we have continued to follow up via email and IG. It finally felt like we were getting somewhere and then we were asked to provide our PayPal information. Well we didn’t pay with PayPal nor do we even have a PayPal account. I beyond frustrated and fed up. Now we have paid thousands for a ring that we don’t even have. There are a ton of great reviews but look at the reviews of when customer service is really needed. When you have a problem. That is when true customer service happens and when you’re buying something that costs thousands of dollars that customer service should not be over looked. Go elsewhere.

Production was fast and it seems to be very well constructed. Came to me faster than expected. My main disappointment is that the actual product looks nothing like the one depicted on the website. The site make the gems look enourmous and striking, when the actual ring showed up they were laughably tiny.

An amazing ring with so much attention to detail. Shipping was seamless, packaging was top notch and it arrived ahead of time. Thank you so much you guys!!!

The service was absolutely amazing! Any questions I had were answered within the hour, and they even helped give me visuals of custom rings. The ring I ordered looks perfect!