My package from Italy to Greece not only returned to the sender (damaged!). The Fedex FALSELY stated that it never had telephone contact with the recipient to arrange the delivery, but in reality the recipient's call log testifies that such calls occurred! Fedex received such evidence of the calls by E-mail, but THE COMPLAINT WAS IGNORED! Also, Fedex FALSELY said they asked me by E-mail if they could give me the package back, but IT WAS ONLY THE NTH LIE!
MONEY LOST, FOOLING AROUND AND LACK OF PROFESSIONALISM.
VK
Veronica K.
Still waiting for a refund from fed ex…
Still waiting for a refund from fed ex South Africa, I’m going to report the transaction as fraud as you’re not returning my money which you shouldn’t be in possession of anymore. You said 30 days and we are going close to a full two months. I’ve been sent emails which mean nothing and I can’t talk to anyone in finance to deal with this. Does anyone know how to contact the head of fed ex SA?
SR
Stephen R.
My package has been out for delivery…
My package has been out for delivery for 3 days. Still not delivered. When you call they literally spit off the info that you get on the app and don’t help you resolve the issue at all. One could hope companies would stop using FedEx and use a company that actually can get you the package. They say it will be delivered tomorrow. I about 100% sure it won’t.
JT
Jahongir T.
READ AND SHARE. NOT HONEST BUSINESS
Calling FEDEX customer service since November 14th, 2020. So, let me start my review. Each time I call them, they transfer my call to different rep and that rep asks me “how can I help you”. Is it a game or tricky business? Or all reps tired of answering customers and wanna play soccer by passing a ball or customer to each other. Last time I called them November 27th, 2020 Christine picked up the phone and I told her that I’m going to leave a bad review on trustpilot and consumer affairs, plus BBB.
They don’t care, cause they are getting paid by an hour, calls or no calls, they are getting paid by an hour. Where is the owner of FEDEX? Is the owner rich guy so he is not paying attention to business? Control your business or close your business if you cannot work with customers. If you are rich, we don’t care too, and you got rich by our money, we used your service and paid and you got rich, at the end we are not getting the best result.
Just for one piece of paper, A4 format paper (air conditioning license), I paid $97.19 credit card ending 2032 FOR FIRST OVERNIGHT. Shipped Friday, supposed to be delivered on Saturday. Was not delivered Saturday whole day we waited, not even Sunday. It was delivered by Monday.
If I knew, I would fax that paper, I wouldn’t pay that much, or I would use standard shipping $10
Calling to get my FULL refund since it was not overnight shipping and next day delivery. Will submit my review on consumer affairs and BBB too.
If this issue won’t be solved, I will keep reviewing it and will use UPS/DHL/USPS.
Tracking number: 398906354616
If anyone from high level department of FEDEX reads that, email me at airductprofnls at gmail
Shame on FEDEX overnight shipping and its customer service
LE
Leslie
Excellent customer service from Kareem
Excellent customer service from the East Northport, NY location...especially from Kareem, who is super polite and helpful!
RM
Robert M.
Had my package being transported to me…
Had my package being transported to me as soon it arrived it really badly beat upped.
AL
Alf
This is the WORST transport company I have experienced EVER !!
Dette er det VERSTE transportselskap jeg har opplevd EVER!! De kommer ikke å henter når de skal, de greier ikke å levere i tide og de er elendige på kundeservice. På kundeservice snakker en med noen svensker og de har forskjellig svar hver gang! Makan til dritt! Jeg har brukt DHL mye og har alt godt å si om de, men ble nødt til å bruke Fedex nå fordi de jeg skal sende til ikke har DHL konto, men kun Fedex-. ALDRI MER!!
This is the WORST transport company I have experienced EVER !! They do not pick up when they should, they do not manage to deliver on time and they are lousy at customer service. At customer service, you talk to some Swedes and they have different answers every time! I have used DHL a lot and have Just goot things to say about them, but had to use Fedex this time because the company I am sending to do not have a DHL account, but only Fedex-. NEVER AGAIN!!
LR
LUIS R.
Horrible company takes more than one…
Horrible company takes more than one month for delivery my package very slow shipping speed and no help