FEATUREReviews of feature.com

Sent me a new pair of shoes with cosmetic defects. Would only offer a 10% discount ($13). Wouldn’t allow a return. Not very fair to the customer.

I placed my order one day and the next day I received a notification saying that my size was not in stock and that you would be refunding my money. I called and inquired about the order and was told that my size wasn’t available and that you were refunding my money in about five days. I checked with PayPal and was informed that my order was being shipped. I was glad that it was because I really wanted it. And they arrived as they were supposed to. My complaint is I didn’t like being told one thing and then something different. I don’t like to shop in that manner, you either have the item I ordered in my size and color when I ordered it or you don’t but don’t play with my finances. I’m 70 years old and I don’t conduct business in that manner

My issue is still not resolved. I paid for the items don’t need. Need my refund.

Feature makes entering their online raffles smooth and easy. Plus for some reason, winning a number of them happens at a better clip than all the other boutiques.

I received great, prompt customer service from this team. I received my shoes fairly quickly as well considering that I ordered right before Memorial Day. I was able to get a pair of shoes from Feature that I missed out on from so many other sites because those sites usually get botted, so that in itself is a plus!

Shipping was fairly quick and item arrived as described. Thanks Feature!

I purchased a pair of shoes that were a quick strike. Due to the nature of the shoe, I kept refreshing to get my available size through the checkout process. When I was refreshing, the size switched to an 8. Once I realized I reached out to customer service and was told that it was too bad. No returns, exchanges, or cancellation. Be weary when purchasing.

Was a great experience and the sneaker are awesome