FEATUREReviews of feature.com

Not a very good shopping experience. Shipping takes forever and exchanges are cumbersome.

Feature has decent prices and selections but the shipping is just too slow. If it was free shipping, I wouldn't mind. But, having to pay and your item doesn't move for 4 or 5 business days really discourages me from shopping here regularly.

Place a order oct 3rd 2023. The reason because the company offer if i place an order with in the hr i will get my shoes ship the next day. 5 days later i havent recieve any email about my shoes being ship. I reach out to the support email about my concern. There rely was due to high volume order being delay. Thats very unfortunate dont false advertise and promise the customer shipment next day if you cannot deliver. Bad business

I have ordered from Feature on multiple occasions, but my most recent experience with them has been unsavory to say the least. I placed an order for 1 pair of dunks 2 weeks ago, and still have not received a shipping notification. I reached out last week to see what was going on, and I was told that there were shipping delays. I reached out again today, and I was told that my order was shipped on 8/11 (the day that I ordered it). I know this is impossible because I placed my order at night on 8/11 and I have never received any shipping updates. I was also told that I would have to wait until 9/11 to file an insurance claim to get my money back because the package was lost. I don't want a refund I just want my shoes or at least an actual update! If Feature rectifies this situation, I will gladly come back and update my review. Order number is #919578.

Sent me a new pair of shoes with cosmetic defects. Would only offer a 10% discount ($13). Wouldn’t allow a return. Not very fair to the customer.

I purchased a pair of shoes that were a quick strike. Due to the nature of the shoe, I kept refreshing to get my available size through the checkout process. When I was refreshing, the size switched to an 8. Once I realized I reached out to customer service and was told that it was too bad. No returns, exchanges, or cancellation. Be weary when purchasing.

Shoes were defective, and when I reached out to see what to do I only got offered a 10% refund which isn’t anything but my shipping fee.

I ordered from this site and never had an issue up until now. I ordered airmax 97 size 6 1/2 and received a size 5 1/2 in the box. I sent emails and no response after I waited weeks to receive the order in the first place. I also ordered a pair of FEAR of God sweatpants that were defective. Please contact me back as I am a long standing customer! If I receive no response I will not order from this site again! To much money spent to be ignored.