FEATUREReviews of feature.com

He gave a very kind and accurate answer.

Order some shoes five days ago and still haven’t received any email.I never had this happen I promise I will never order anything from them again lesson learned

Box was damaged, shoe has a few factory issues with staining. Not features full fault, just not a 100% great.

Got a email today saying it should be here today before 9pm. I don’t want to write a negative review and don’t give an update if things are rectified. Do they have a customer service dept? I ordered my shoes and paid for 2 day delivery. Not only have i not seen a pair of shoes but i brought these for a specific reason. No courtesy email saying they are behind no nothing. If they don’t come today i won’t need them. If you can’t fulfill orders you should say so instead of accepting payments. Something told me to stick to the major chains. I can kick myself.

HORRIBLE CUSTOMER SERVICE IVE REACHED OUT ON ALL PLATFORMS LOOKING FOR AN UPDATE ON MY ORDER WITH NO RESPONSE WILL NEVER ORDER FROM THIS PLACE AGAIN

I have ordered from Feature on multiple occasions, but my most recent experience with them has been unsavory to say the least. I placed an order for 1 pair of dunks 2 weeks ago, and still have not received a shipping notification. I reached out last week to see what was going on, and I was told that there were shipping delays. I reached out again today, and I was told that my order was shipped on 8/11 (the day that I ordered it). I know this is impossible because I placed my order at night on 8/11 and I have never received any shipping updates. I was also told that I would have to wait until 9/11 to file an insurance claim to get my money back because the package was lost. I don't want a refund I just want my shoes or at least an actual update! If Feature rectifies this situation, I will gladly come back and update my review. Order number is #919578.

Shady business, I won a raffle for some shoes, they charged me, they said they would ship between 4-5 business days, they didn’t. I opened 3 tickets asking about where my shoes were, their response was that they were experiencing delays and it will take up to 10-14 business days to get my shoes, and they wouldn’t let me cancel because of their policies. I more than 3 weeks since I was charged by them and today I got an email saying that my order is canceled, just like that. What really pisses me of is the fact that the shoes that I won in their “SCAM” raffle, I also won them in another store but since I was charged by Feature I decided not to go get them at the other store. Now after of 3 weeks I have no shoes and they still have my money. Super shady store, bottom line DONT do any or their raffles, don’t do business with such a shady store.

I still haven’t received two of my items