Michael D.
Feanatic: Synonym for Fraud
I broke my ankle. It was an emergency. Feanatic’s website advertised a knee crutch with guarantee words positioned directly underneath the product picture and directly above that spot where you click ADD TO CART: (1) Thirty Day Returns, (2) One Year Warranty, (3) THREE DAY SHIPPING & (4) Designed in America. Lies. Every. Word. Despite these clear & simple guarantees, Global Tracking indicated this Feanatic knee crutch from China takes 22/23 days to ship and copies (Chinese knockoff) the iWalk brand knee crutch (I got the iWalk). I emailed Feanatic to cancel. Maria Wilson emailed back saying sale items are not eligible for returns and directed me to the website footnotes. I’d already read the guarantees showcased at the time of purchase, and these footnotes did not match those. In fact, these footnotes make almost everything Feanatic sells ineligible for return. Furthermore, these footnotes contradict the showcased guarantees positioned around the product picture where I clicked ADD TO CART. This showcase of guarantees are written in plain & simple words without exclusions nor any words hinting terms and/or conditions that may apply. It’s fraud. After this nonsense, I ordered my genuine iWalk brand knee crutch and got that the very next day. Imagine that. Much later, I eventually received this Chinese copy: no assembly instructions, no brand info, no safety manual, no branding box, no reading material of any kind. Instead, this product came bubble wrapped in a plain cardboard box. Inside, I discovered a poor copy of the iWalk I’d already been using for weeks. This China-made copy was especially bad with the type of straps. You need tight straps or you’ll wobble & might fall. My genuine iWalk knee crutch has innovative straps with a clever quick pull design: tight, fast, easy, precise. Precision that makes you feel secure. As for this Chinese knockoff, they don’t even try to copy this aspect. They improvise something completey different: thin strips of material with these Velcro patches to connect them. Maybe I could try to figure that out even though there weren’t any instructions (or anything whatsoever to read) included, but I’m already accustomed to my iWalk. Additionally, this Feanatic product was extremely late, it was non-returnable, it came with fake guarantees, and it was simply a horrible experience. I’m not suggesting equally horrible to breaking my ankle. Maybe something less horrible, like having a tooth pulled without local anesthetic. Horrible in that special fraudulent way only offered to those with a special injury. My emails with Maria Wilson of Feanatic (if that is her real name) were deceitful & tiresome, and I think I might hate this person. Affinity is the firm that financed payments. I’ve filed a dispute with them. Thus far, Affinity appears to be a complicit accomplice. In retrospect, breaking my ankle has been unfortunate. Yet, I am fortunate in one thing: I got a genuine iWalk and sidestepped fraudulent Feanatic. Remember this: When you think Feanatic, think fraud.