Sydney Carton, E.
They are not responding.
They are not responding to help tickets. Faxes sent to me are not being received by me on fax deck. They have no telephone number for customer service.

FaxDeck provides reliable online fax service with refreshingly transparent pricing. Send & receive faxes instantly from your Phone, Tablet or Computer. Get a fax Number today and use on all your devices with a RISK FREE 7 DAY TRIAL - Lowest price at $5/Month with no setup fees and cancel anytime. We don’t believe in “unlimited” plans that include hidden fees & restrictions. Our world class team of engineers and customer support staff work around the clock to deliver premium quality fax service that you can consistently rely on. With offices in Chicago and Houston, FaxDeck provides high quality online fax services powered by meticulously designed software that allows for a seamless experience across all your devices. Made in the USA and backed by our Chicago based Support Team, FaxDeck offers virtual fax numbers in the United States and Canada. Every sent and received fax is important to us. Whether you’re wishing someone a happy birthday or closing a big deal, our mission is to ensure you can communicate clearly with reliable online fax services. Our software may look pretty, but it was built to be used and we conduct daily stress tests on our systems to ensure 99.999% uptime reliability is more than just an empty promise.
FaxDeck (faxdeck.com) has 56 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Sydney Carton, E.
They are not responding to help tickets. Faxes sent to me are not being received by me on fax deck. They have no telephone number for customer service.
Wanda B.
Apparently this company is not in operation but yet still seems to be taking monthly debits from my account. I have not been receiving any faxes and they aren’t responding to emails. There is no other form of communication for them. I will be disputing all their charges!
Catherine
No response after multiple attempts. Not receiving faxes for a month
Amy L.
If I could give 0 stars, I would. We haven't received faxes now in nearly 4 weeks. I've been reaching out to Customer Support, via email which apparently is their ONLY method, and no one gets back to you. Save your money and go elsewhere.
Nurture Z.
stopped receiving FAxes. trying to reach customer support for past 2 wk, no response. no direct communication.
Andrea H.
I have not been able to receive faxes for almost 10 days. The information being sent to me is time sensitive. NO ONE from fax deck has responded to my multiple emails. I am going to be forced to close my account. Wish I could charge them for the cost to me to print new business cards.
Jeremy A.
They never reply to emails when the service goes down. I've been waiting 8 days for a reply to one of 3 emails and nothing yet they still charged my card yesterday for a service that isn't working at all.
Sammy B.
No response (72 hours+ so far) to assistance for technical support beyond a confirmation email that the request was submitted to Faxdeck.