Anne H.
No confirmation of fax, not sure if their tech is working
I tried faxing something and never received confirmation. I tried multiple times and I called the recipient. I don't think she received it either. That's why I canceled my account immediately. Thanks, I modified my review to add one more star. And that they replied in this thread and confirmed that my account was closed via email. Also, it was easy to close the account unlike some other fax app. Thanks!
Response from FaxDeckNov 16, 2021
Hello Anne, we sincerely apologize for the inconvenience. Next time, please contact our support team before you close your account so we can help! After further review, you never actually initiated or sent an outbound fax. This is why you didn't receive a confirmation email or see any activity on your FaxDeck dashboard page. Nonetheless, since you closed the account within the 7 day free trial period, a full refund was issued. Again, we truly apologize for any inconvenience this may have caused. If you ever have any questions or comments, please don't hesitate to contact us at [email protected] for more information. We’re always here to help! All the best.