FastSpringReviews of fastspring.com

I started using FastSpring some years ago, swayed by the reports of excellent customer support. Up until recently I've not really had any issues, and any queries have been responded to reasonably quickly. However the past few months have been completely different. I currently have a problem with customer payments being received, but the return email with digital download links not being sent. I queried this before Christmas and was told no problems could be found. Since then the issue has re-occurred repeatedly and I've located an error message on the relevant transactions, clearly indicating that response emails are not being sent. This means I have to deal with each sale manually, defeating the purpose of using a so-called 'full service e-commerce platform'. I raised a support ticket a week ago and have heard nothing since the automatic response, stating that I was in a queue. This despite two follow-up emails from me, requesting a progress report and explaining my situation. I'm planning to relaunch my website next week, aiming for a better user experience, increased traffic and (hopefully) sales. After spending thousands of £'s and putting in hundreds of hours working on the re-launch, I want to ensure the online store is working properly. With no other way to contact their technical support than this, I have given up on FastSpring and am urgently looking for an alternative. Preferably one with 24/7 chat/telephone support lines.

Hard to contact. Charged me after my 6 month trial of autotune unlimited because I haven’t received an email to tell me that my free trial is expiring soon. I don’t need the product. I want refund. Edit: I already submitted a ticket and you didn’t reply and just closed it.

Service is OK. It is a bit worse than before, but still managable.

I've first kindly asked their sales agents to stop calling me on my phone and emailing me. It didn't help. They continued to do so. Then I formally requested from their privacy department to delete all of my personal and contact info. They replied that it's done. And guess what? Their sales agent called and emailed me again, twice. So they lied and didn't erase anything. If there was ever any chance that I would use their services, it's now 100% gone.

This a scammer company. I had paid $69.62 for Rankmath Pro via FastSpring, but the transaction was not shown as successful from their end and my money got deducted and not received the product also. Now when I'm asking them to provide me a full refund, they are just ignoring the matter. Stay far from this fraud company.

I have tried to buy a product via fastspring (Capture One Pro). I wasnt shure which bundle to buy and tried out options. There were rebates and my Vat was deducted (which is good), so I tried to see what price I would end up with. I was surprised to get a very good offer and hit "Buy for 197 Euros". In return I got a mail "You've ordered for 300 Euros". I never experienced something like this before. Edit 3 days later and in return to fastsprings comment: I received help/refund from Capture One. I did email all details to fastspring before I posted this and only posted here after not getting response. However, meanwhile Fastspring responded: "The lower price was due to a bug. You were ultimately charged the correct amount Thanks, FastSpring Support". (This ignored my problem since i made my buying decision based on this information displayed through the "bug"). However, since I got refund from Capture One, I dont take further actions now, this was time consuming enough already.

I have been a vendor with FastSpring for more than 10 years and have received no complaints from my customers. FastSpring saved me when all the Software Resellers were aquired by Digital River and I had to close my accounts with them. Regarding the recent complaint raised by Kai, I also had the same problem initially. But then I found out that Hyperwallet is in fact better than PayPal. They directly send Sales Proceeds from FastSpring to your bank account in the currency you want. Moreover, they have an auto pay option even for daily sends which I have not tried out yet. All in all, FastSpring has been my trusted reseller for software for more than 10 years!

Much worse support since 2018. For example, orders through credit cards stopped going through on Friday Oct 9. Reported the issue to support as urgent on Oct 9. As of Oct 12 no reply from support team at all. Customers with insufficient balance on their card cannot retry for 2 days. For example, if I'm a customer and want to buy your product. I try to pay on Oct 12 and my transaction fails. FastSpring won't allow me to try again until Oct 14. Asked the support to lift the limit for a customer who filled up card balance and want to try again. The support engineer denied by saying they don't do micromanagement of orders. Support was great before 2018.