FastSpringReviews of fastspring.com

Avevo un problema con un pagamento dovuto ad una mia svista... mi hanno risposto entro qualche ora, risolto subito il problema... La persona con cui ho parlato era molto cordiale

My first experience with FastSpring went well, considering that the only option to communicate with them is by e-mail, that normally does not go well with a lot of online e-commerce companies I asked for a refund and attached the invoice the next day I got an e-mail with a new invoice for the refund and a note saying they where happy to help and if there was anything else they could help with, the refund showed up on my statement within the next two days. That showed me that they can be trusted and care about there customers.

A relatively complex problem was solved promptly and professionally.

Mi sono trovata senza motivo due addebiti diversi su carta prepagata. Non conosco l'azienda né so'di cosa tratta. Dopo aver guardato i dettagli sul sito bancario, avere intercettato l'indirizzo da cui provenivano gli addebiti, ho subito contattato via mail questa fantomatica FastSpring che ancora non ho capito di cosa tratta. Insomma dopo una decina di mail dove mando sempre gli stessi dettagli di addebiti bancari e dettagli informativi sulla mia banca/carta prepagata mio indirizzo mail e dati anagrafici continuano a tergiversare dicendo che non trovano nessun ordine da parte della mia mail :" certo perché non ne ho fatti!!!!!" Eppure risultano gli addebiti bancari, quindi risulta essere una frode. Ma la loro soluzione anziché rimborsare questi addebiti per cose che evidentemente non ho fatto io, non trovando neanche loro miei recapiti o riferimenti, continuano a mandarmi mail su mail dove non risolvono il problema e continuano a tenermi appesa. Peccato che in tutto questo io ho bloccato la carta momentaneamente eppure guarda caso MI CONTINUANO AD ARRIVARE TENTATIVI DI ADDEBITO DA PARTE LORO,CHE OVVIAMENTE ESSENDO BLOCCATA LA CARTA, NON VANNO A BUON FINE, MA L'AVVISO DEL TENTATIVO DI PAGAMENTO NON AUTORIZZATO ARRIVA. TRUFFATORI.

GetProspect has been extremely impressed with FastSpring’s payment gate. Their support team resolves tickets incredibly fast, making our experience seamless and hassle-free. Highly recommended!

It looks like fastspring is selling crédit card information and then telling you it’s not working. My bank had to make new accounts and crédit cards a few times after using their platform as third-party payment provider. They are scammers.

hola, buenas tardes hice una compra de un producto de Steinberg la DAW cubase13 PRO page por el producto ya mencionado pero se instalo en mi ordenador la versión de la DAW Cubase 13 artist cuento con la factura digital la factura digital a todo esto la pregunto es como los puedo contactar para corregir esta situación ya que por la plataforma que manejan me ha sido imposible tener una comunicación con dicha empresa fastSpring espero respuesta pronta para corregir esta situación estoy al pendiente buena tarde

I have been charged three times by FastSpring since 3/22/25 for a single monthly subscription. The first charge was on 3/22/25 at 2:16 pm for $108.74. This was the normal monthly charge. Then I was charged again on 3/22/25 at 3:10 pm another $108.74 for the same subscription. A few days later on 3/30/25 at 5:46 pm I was again charged $108.74 for the same subscription. I have opened disputes with PayPal, Bright Market dba FastSpring and with Avid. PayPal and Bright Market told me to contact Avid, who told me to contact Bright Market and PayPal. The only response I have gotten was from Fast Spring when I gave them a bad review on Trust Pilot. They asked for more information to verify my identity, which I had already given them - but have done nothing to resolve the issue. Meanwhile, I had not received a refund for the two erroneous charges ($108.74 x 2 = $217.48). On 4/1/25 PayPal notified me that I would be getting a refund of $108.74 for the second charge (3/22/25 at 3:10 pm). This leaves me still owed a refund of $108.74 for the third charge (3/30/25 at 2:07 pm). There was an open dispute at PayPal for this charge. I contacted Bright Market and Avid about it as well. On 4/7/25 PayPal notified me that my dispute was denied and I am appealing that decision, sending them a screen shot with the three transactions attached. While there was a refund for one of the two erroneous transactions, I have still been charged twice in total for the single subscription. I expect this decision to be reversed and to be issued a refund for the third charge ($108.74). Meanwhile, NEVER DO BUSINESS WITH FASTSPRING they stink.