FastSpringReviews of fastspring.com

Response from FastSpringAug 15, 2025

Es tut uns sehr leid, dass Sie drei unautorisierte Abbuchungen über PayPal erfahren haben. Es ist völlig verständlich, dass Sie sich Sorgen machen, wenn Sie die Firma nicht kennen und keinen PC besitzen. Wenn Sie "FS*," "PP*FS," oder "FSPRG" in Ihren PayPal-Transaktionen sehen, handelt es sich um Zahlungen, die über FastSpring für Softwareunternehmen abgewickelt wurden. FastSpring ist ein legitimer Zahlungsabwickler für digitale Produkte und Software. Um diese unautorisierten Abbuchungen zu untersuchen und bei der Rückerstattung zu helfen, nutzen Sie bitte unseren Suchdienst: https://fastspring.com/consumer-support-form/look-up-charge/ Wir nehmen solche Situationen sehr ernst und möchten Ihnen dabei helfen, diese Abbuchungen zu klären und zu stoppen. Wir verstehen, dass Sie bereits bei der Polizei waren, und wir arbeiten gerne mit den Behörden zusammen, um solche Fälle zu lösen. Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben.

Response from FastSpringSep 18, 2025

Merci beaucoup pour ce retour positif ! Nous sommes ravis que votre problème ait été résolu rapidement et que notre équipe ait pu vous informer du résultat si vite. Nous partagerons vos aimables commentaires avec notre équipe de support. Merci d'avoir pris le temps de partager votre expérience positive !

Response from FastSpringSep 18, 2025

Thank you so much for this wonderful feedback! We're delighted to hear about your positive experience with our support team. It's great to know our team was quick, helpful, and made you feel comfortable asking questions. We'll share your kind words with the entire support team. We truly appreciate you taking the time to recognize our team's efforts!

Response from FastSpringSep 18, 2025

Thank you so much for this wonderful feedback! We're thrilled that you received your product key so quickly - under 2 hours is exactly the kind of fast service we strive for. We'll share your kind words with our support team. It means a lot to hear we're exceeding expectations! We appreciate you taking the time to share your positive experience.

Response from FastSpringSep 18, 2025

Thank you so much for this excellent feedback! We're delighted to hear that we handled your tax exempt refund quickly and efficiently. It's great to know we're standing out compared to other payment gateway companies. We'll share your positive comments with our team. We truly appreciate you taking the time to recognize our fast service!

Response from FastSpringSep 18, 2025

Thank you so much for this wonderful feedback! We're thrilled to hear that our managed payments and subscriptions are working well for your SaaS business. It's great to know both our platform and support team are meeting your needs. We'll share your positive comments with the entire team. We truly appreciate you taking the time to share your experience!

Response from FastSpringJul 30, 2025

We're sorry to hear about the delay with your Family Tree 2024 DVD. Waiting weeks for a physical product you've paid for is understandably frustrating. We don't sell physical products. FastSpring processes payments for many software companies, and it sounds like you may have purchased this from a company that uses our payment platform. If you see "FS*," "PP*FS," or "FSPRG" on your statement, this confirms your payment was processed through FastSpring. To help us investigate your specific purchase and assist with either delivery or refund options, please submit your order details through our consumer support form: https://fastspring.com/consumer-support-form/look-up-charge/ Thank you for bringing this issue to our attention.

Response from FastSpringSep 18, 2025

Thank you so much for this wonderful feedback! We're delighted that our support team was able to respond quickly and resolve your issue promptly. It's great to hear our assistance was both efficient and professional. We'll share your positive comments with our support team. We truly appreciate you taking the time to share your satisfaction with our service!