Fastport PassportReviews of fastportpassport.com

on time as promised and quite simple to execute, thanks a millions

Hands down the best service I could have ever possibly hoped for. My agent sent me instructions which I followed to the letter and I received my passport a day earlier than the original date they gave me. If you are searching for a company to get this done and get your passport I would highly recommend this website. Communication was 5 star, shipping was 5 star and satisfaction...5 star. Thank you!

Basically, we are satisfied with FastPort Passport. They got the job done and that is what we hired them to do. Just two suggestions: (1) It is very difficult to talk to a live person. When I finally got through, they were very helpful. (2) You did a great job letting us know when our passports arrived at the government passport office but, then you disappeared. When you finally sent me a message saying that "My passport is on its way," I has already received my passport two weeks prior!

The process was seemless! I have to admit I was worried I wouldn’t get my passport in the time promised but Fastport proved me wrong. Highly recommend this company!

I STILL HAVE NOT RECEIVED MY PASSPORT!!! This service is no longer what it used to be. I used them to expedite my husband's passport about 6 years ago and it was amazing. They made it so easy, they always answered the phone, they called me if there were any issues or if they needed anything. NO LONGER. I submitted my renewal application to them the last week of February (4-7 weeks wait time for the expedited service at the time, and an additional $189 on top of the government passport and expedited fees) so i could go on a driving trip to Canada with my family this Thursday (May 11th, 2023). That is 10 weeks before my travel date. They held onto my passport application for 1 MONTH before I asked them for my application status. Turns out Fastport Passport rejected my photo and sent me an email asking for a new photo, which got filtered into spam. I didn't see it until 4 weeks after submitted my application. I mailed a new photo to them the day I found the email in my spam folder. It took them a WEEK to then submit my application to the Department of State. So, after submitting my application the last week of February, it wasn't until the first week of April that my application finally made it to the Department of State. Well, in that time, the Dept. of State had received an influx of so many other applications that "expedited" now means 7-9 weeks. They have now estimated that I won't receive my passport until as early as next week (too late to have my passport and go on my trip) or as late as the first week of May!! I no longer recommend this service. I have tried to call several times. I have never gotten through to speak to anyone. I requested a call back each time but only actually received a call back once. When they called me back they left me a voicemail that just gave me my application status and COMPLETELY IGNORED my request for a refund of their fee of an additional $189. I have sent emails asking for a refund of their fee and haven't gotten a reply yet. I STILL HAVEN'T RECEIVED MY PASSPORT! Use a different service or just do it yourself. Fastport Passport is not the company it used to be, apparently, and has almost nonexistent customer service and doesn't complete the services they advertise. I will update this review if they refund me their fee of the additional $189. It's a waste of money and this company is now a scam. Which is awful, because they used to be great.

Takes forever to get a person! Everything is by email or 800 number you wait and wait to get a person working from their home. I called left messages and then had to call back numerous times. I was disconnected with one lady and she never even called me back. One week I waited to be able to just download the forms. Still I can’t download forms. There isn’t a costumer service area and they told me they will not refund me my money, over $700! I have used several agencies. I thought this was one of them. Don’t do it. Keep looking! Seriously!!

Simply exceptional service. This is my second time I have renewed my passport and you just outdid yourselves. Definitely the best and the fastest.

Fast return of passport . 4 weeks