Fastest VPN Service, Secure & Anonymous with Best Security Features. 24/7 Support & Apps Available on Mac, iOs, Android & Windows with Money Back Guarantee
FastestVPN (fastestvpn.com) has 723 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
fastestvpn.com
Website
fastestvpn.com
Category
Internet & Software
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I had trouble with my udp and tcp but luckily support team was able to show many how to manually do it which is a bummer but at least i know how to do the udp and tcp protocal. Thanks for the help
Response from FastestVPNSep 23, 2024
Thank you for your feedback! We're glad our support team was able to assist you in understanding the UDP and TCP protocols. If you have any more questions or need further assistance, feel free to reach out.
Thanks,
FastestVPN Team
GR
Grant
Inconsistent
VPN was not enabled when it claimed to be, kill switch did not work. I do not trust this VPN, it is worth the extra $20 to get surfshark. Customer service to get a refund is horrible. error occurred on the first day of use, and it has been two days of going back and forth with customer service for a refund with no success.
Update: the response below sent the same message as all prior "support" messages, I am fairly sure it is automated.
Response from FastestVPNSep 20, 2024
Hello,
Apologies for the inconvenience you faced with FastestVPN. Could you please email us at [email protected] with the email you used to purchase the VPN subscription so we can look into your problem?
Regards.
VI
Vish
Great customer service
When any issue is faced, the customer service is quickest to reach and they go above and beyond to resolve the issue.
One star lesser for having to contact customer service frequently. There is stability issue time to time. But overall Happy for the price paid for lifetime subscription.
KO
Kevin O.
Updated and Resolved: Lifetime Subscription scam?
Update 21/9/24:
Apparently the account termination was a 'technical mistake' and they reactivated my account. So that's good.
Original Review:
I bought a ‘lifetime’ subscription in 2021 and today they terminated my account with no explanation.
Response from FastestVPNSep 17, 2024
Hello,
Apologies for the inconvenience you faced with FastestVPN. Could you please email us at [email protected] with the email you used to purchase the VPN subscription so we can look into your problem?
Regards.
Update 9/19.
Hello,
I see that your account issue was resolved and your email was also responded. Could you please check your account now.
Regards.
CU
customer
subscription scam.
It appears that they are running a subscription scam for the monthly subscription. The advertise this as $5 per month and billed monthly at $5. This is certainly not the case. After you are a customer, you then get an email about three weeks later (mines went into spam) advising me that my monthly subscription will be taken in 7 days, but will be $8. I agreed with $5 not as a new customer offer or anything, just at what they advertise. Spoke to agents who said yeah it’s $8 a month after the first month. No where does it advise this on ANY PART OF THEIR SITE. Now they also won’t refund even though they advertise a 31 day guarantee on their website, another scam alert. Raising a section 75 and also reported this company and payment provider.
EDIT - asking me to email them on the below message knowing that there is already emails - they are refusing to refund me in the 31 day guarantee that they offer - also refusing to cancel my current subscription - offered me a $3 refund to reflect the price difference that should be the price anyways - totally shocking service and everything about this company is total scam
Edit 20/09
This has not been cancelled nor refunded. Was advised that $3 dollar was refunded and good will gesture. When it’s not a good will gesture it was an entitlement to what I should have been charged. Subscription is still showing active online. Awaiting refund of the $5 for the 31 day guarantee offered and also the $8 taken after requesting of cancellation.
Edit 24/9
No you have refunded $8 only and not the $5 also.
Edit 27/9
The edits on here are to show what kind of scam your subscription is. I am not editing my review as it’s an honest review and can show the steps it’s taken for me to have something rectified. Don’t tell me to edit my review!!!! You don’t even deserve a one star review for the subscription fraud you are doing and your total shocking service.
Response from FastestVPNSep 17, 2024
Hello,
Apologies for the inconvenience you faced with FastestVPN. Could you please email us at [email protected] with the email you used to purchase the VPN subscription so we can look into your problem?
Regards.
Update: 20/09.
Hello,
Sorry for the inconvenience caused, I see that your subscription was canceled and your refund request was also forwarded on 18-Sept, the representative also acknowledge the same in reply of your email. And you should expect to see the amount re-appear in your bank account in next 3 business days.
Regards.
Update 2: 20/09.
Hello,
The refund was forwarded for the first charge of $5 and also for the second charge which is $8. You will get the refund of both charges which makes $13.
The account is still showing active because the refund is in process and not been processed yet, once the refund is processed the account will get shutdown and terminated.
Regards.
Update 23/9.
I would like to inform that your refund was processed on 21-September and the amount should be in your account, please check your account and then you can update the review as we have refunded your both transactions in the specified time frame.
Thanks,
FastestVPN Team
Update 24/9.
We really apologize, we can confirm that your first payment of $5 USD has also been refunded today. You are now requested to update the review.
Thanks,
FastestVPN Team
Update: 27/9
We would like to inform you that your $5 transaction was also refunded on 24-September, and the amount should be in your account now. Your both payments of $13 USD have been refunded. You are now requested to update the review.
Thanks.
FastestVPN Team.
SM
siti M.
Bagus sekali
Bagus sekali, layanan ini punya customer service yang bagus dan kualitas servernya juga mumpung. Dan biaya langganan seumur hidup sangat terjangkau.
Response from FastestVPNSep 13, 2024
Hello,
Thank you for taking the time to leave us a satisfactory review.
Regards.
JL
JL
Connectivity issues
I had contacted FastestVPN before to good effect. Here my computer and VPN and everything WiFi all crashed, I was frustrated and a bit desperate. Natalie send one set of instructions, didn't work, but when she sent again, all went well and all services restored. Still not entirely sure if this was FastestVPN or other problem, but appreciate her sticking with it! 5 stars!
Response from FastestVPNSep 13, 2024
Hello,
Thank you for taking the time to leave us a satisfactory review.
Regards.
YH
YOSTI HERNANDEZ G.
The daytime support team is better than nightime support
The daytime support team is better than the on-call team that works at night. I recommend that you request support during normal business hours and they will serve you very well.
Response from FastestVPNSep 13, 2024
Hello,
Thank you for taking the time to leave us a satisfactory review.
Regards.