FaresjourneyReviews of faresjourney.com

Response from FaresjourneyJun 28, 2024

Dear Valuable Passenger Thank you so much for your kind review! We're delighted to hear that Shawn Harris was helpful and courteous during your interaction. It's always a pleasure to hear positive feedback about our team members, and we're thrilled that you had a great experience doing business with him. We appreciate your support and look forward to serving you again in the future. Best regards, faresjourney.com

Response from FaresjourneyJun 29, 2024

Dear Valuable Passenger Thank you for your kind review. We are delighted to hear that you found our service informative and helpful. Steven and the entire team appreciate your feedback and are committed to providing excellent service to all our customers. We look forward to serving you again in the future! Best regards, faresjourney

Response from FaresjourneyJul 8, 2024

Thank you for sharing your experience! We're glad to hear you got a good deal and that everything went smoothly with your ticket purchase. Shawn Harris is indeed a great help, and we're happy to know he provided all the information you needed. Enjoy your cheap flight to Philadelphia, and we hope everything goes perfectly for you! 🤞

Response from FaresjourneyJun 29, 2024

Thank you so much for your review! We're delighted to hear that you secured a good deal and that Shawn Harris was able to provide the assistance you needed. It's wonderful to know that all the information was helpful and that your ticket purchase process was smooth and without any issues. We strive to offer the best deals and seamless experiences for our customers, and your feedback reaffirms our efforts. We're pleased that you found a cheap flight to Philadelphia and appreciate you highlighting the positive aspects of your experience. Wishing you safe and pleasant travels! We look forward to serving you again in the future. Warm regards, faresjourney

Response from FaresjourneyJun 29, 2024

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused and frustration that you experienced. Your satisfaction and trust are very important to us, and we take such matters very seriously and we are working on high level customer satisfaction level. Also Please be assured that we are investigating this issue thoroughly to understand what went wrong and to avoid such situations in the future. Our goal is to provide transparent and reliable service, and we regret that we fell short in this instance. We understand your decision to contact fares journey fully support you in resolving this matter. If there's anything further we can do to assist you or if you have any additional details to share, please do not hesitate to reach out to our customer service team directly. Thank you for bringing this to our attention. We are committed to making things right and hope to regain your trust in the future.

Response from FaresjourneyJul 8, 2024

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the baggage payment. This is certainly not the level of service we strive to provide. We appreciate your feedback and are committed to resolving this issue for you. Please reach out to our customer service team directly so we can make things right. We value your business and hope to restore your trust in our services.

Response from FaresjourneyJul 8, 2024

Thank you for taking the time to provide such detailed feedback. We sincerely apologize for the frustrating experience you had. It is clear we fell short of our service standards, and for that, we are truly sorry. Your concerns about seat selection, fare discrepancies, and cancellation policies should have been addressed clearly and professionally. We regret that this was not the case and that you felt unheard during your interaction with our agent. Please know that we take your feedback seriously and will use it to improve our training and customer service processes. If you’re open to it, we would like to make things right. Please contact our customer support team and reference this review so we can assist you properly. We appreciate your patience and hope to have the opportunity to restore your trust in our services.

Response from FaresjourneyJul 8, 2024

We are deeply concerned to hear about your experience and apologize for any inconvenience caused. Please rest assured that this is not the standard of service we strive to provide. Could you please provide us with your booking details via private message so we can investigate this issue promptly? Resolving this matter to your satisfaction is our top priority.