Alicia R.
Shawn was absolutely amazing. Then, I found out thet were scamming …
Shawn was absolutely amazing and generous with his help. Very professional and should be a lead agent... until weeks later, 7/31/24 I found out they were a scam. I was contacted by American airlines that my flight was fraudulently funded by them stealing and applying other passengers flight credits dor my ticket. Guess they pocketed my $. Security canceled my flight. Before I received the message of fraud I contacted the agent again, who reissued me a different return flight ticket. Guess they stole more people's credits. Thank god I got home!!! I was scheduled for surgery the next day!!! That's why they got 2 stars. Otherwise, be careful I would NOT recommend them!!!
Response from FaresjourneyJul 17, 2024
Dear Passenger Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with Shawn. Your kind words about his professionalism and generosity are greatly appreciated. We will certainly share your compliments with Shawn and consider your suggestion for his advancement.