Patricia Z.
The amount was stated on the site was…
The amount was stated on the site was $1433.28 in total for 3 tickets which was being advertised then I received a call from the Travel Agent Sean to tell me that the Basic Economy was full and to be upgraded to the Main Cabin it will be 189 per person. I refuse to go ahead because it felt like dishonesty ! With $49 per person to CANCEL after only booking 4-5 minutes prior.
Response from FaresjourneyJul 30, 2024
Thank you for sharing your feedback. We understand your concerns and would like to address them. As a travel agency, our role is to facilitate bookings and provide accurate information based on the options available. The total fare you saw on our site was for the Basic Economy class. When we informed you that this option was no longer available and offered an upgrade to the Main Cabin at an additional cost, it was to ensure you had a choice that met your needs. Please note that we do not have the ability to modify or charge your credit card without your explicit permission. Any changes or additional charges are communicated clearly and require your consent before proceeding. The cancellation fee mentioned is a standard practice imposed by airlines, not by our agency. We strive to provide transparent and honest service, and we regret that this situation led to a feeling of dishonesty. If you have further questions or concerns, please feel free to reach out to us directly so we can assist you further. thanks