FareScanReviews of farescan.com

This is THE WORST experience that I have ever been through in my entire life of traveling. I called around 5 times so far and it has been going on for almost a year. Each time that I called, I got the same "promise", which turned out to be lies that they would resolve my refund within the next "2 billing cycles", "2 weeks", "10 days", etc. In one of the calls, one of them even told me that they cancelled my refund ? I was told to charge $200 extra fee when cancellation. They were really quick with that, happened instantly. However, when it comes to your refund, your money, it has been going on for almost a year with repeating blank promises. I called XIAMEN airline today 12/28/2020 to check on refund process for my tickets. The representative told me that no refund request has been issued by my travel agent, which is Farescan. I need to emphasized on this that I have been calling Farescan for around 5 times regarding my refund. There are no credibility in this company. I would never recommend this company to anyone. Farescan, If you read this, I would like detailed explanations and an appropriate resolution to this. It has been very frustrated for me.

After 11 months fighting with this company for my refund.People be smart and never ever book anything with these people.First of all they don't care about you as a customer they will never answer your calls or emails. At last I filed claim from my credit card and at last I got my money back after 11 months of constant calling and paperwork. Im glad its all over got my refund from Mastercard 1350$.so people dont loose hooe if these people dont want to pay u and u paid your flight with credit card then just file a claim and u will get reimbursed.

It's like playing a lottery. If your flight goes on time, you save several bucks. If it gets canceled, you lose big time. I had to request a refund for my canceled flight. Even though Turkish Airlines and Alaska both offered full refunds, FareScan was only able to return about 60%. And I was told the refund would take about 3 months. It's not a scam, but it's unfair business practice. Zero stars. Stay away from them.

UPDATE, after I made my first review warning people not to buy tickets from this company as they will simply lose their money and be left devastated, Farescan replied to my review and had the audacity to write that because of me filing a dispute with my credit card company they are not able to process my refund. LIE. When after months of communicating and realizing that they are not going to refund I told them that I would file a dispute as that is the only thing left to do and their response was “Go ahead , do it”. In their response to my review they stated I would get contacted ASAP . Another LIE, nobody has contacted me. They also stated to contact them, so that they can assist me in my interest. LIE... I contacted them, emailed the addresses provided in their response. Their stupid response was that because of numerous requests to Airline companies, in my case it is Aeroflot it is taking longer. What a LIER this company is!!!! I have a letter from Aeroflot with my E ticket number stating they have refunded my ticket to Farescan while back. Since April of 2020 these people have given me so much headache and anxiety. I had put aside 20 dollars each month for the last three years in order to be able to buy a ticket and see my loved ones and now that I have started to post my experience as a review they have the audacity to reply that there are still non existing reasons for them not to give me my money back. I truly do not want anyone to be in my position so I hope my experience will serve you as a lesson. DO NOT BUY TICKETS FROM THIS COMPANY.

DO NOT BUY FROM FARESCAN. They are professional liars and scammers. I was tricked by Kayak.com into thinking this website was legitimate. I have been waiting for a refund for almost a year now and have been told constant lies by the company. They have come up with completely false information in order to avoid giving me a refund even after filing a complaint with the Department of Transportation and Better Business Bureau. I was contacted today with a completely false story by Farescan as an excuse for why they couldn’t process my refund so I am waiting to see how the DOT handles this. I am fully prepared to take this company to court and receive my refund if things do not work out soon. I am absolutely tired of dealing with this shady and clueless company. This will be an easy win in court and as a result won’t be expensive for me at all.

We booked a flight on January 9 2020. The flight got cancelled by the airlines and we were due for a refund. When we called, farescan customer service said that the refund is already in process and just want a few weeks. It has been 12 months and there is still no refund. When we emailed about this, there is no response from the customer service. The funds were already refunded by the airlines to farescan so it is complete unacceptable to not have a refund to date.

NOTE: ALL FLIGHTS HAVE REFUNDED MONEY TO THE AGENCIES. This agency still did not want to return my money so I called my Bank and started a dispute against them. I was finally able to receive my money back (through my bank) as my Bank and Visa got involved thru a dispute. Please Start / Initiate a dispute with your bank ASAP, it is the only way to get your money back from these guys. You will also get back the FULL amount. Do not believe anything Farescan/Exploretrip guys say on call (Billing cycle, airline delay etc). Just call your credit card company and start a dispute.

If I could give a 0 I would. This was my very first time buying a ticket with this agency. 1) They increased the ticket amount as soon as I paid for it. They advised the airline did not have the one I bought available anymore. 2) Recently found out that the international ticket I bought was cancelled. Not only the international one, but all the stops on it as well. I called them plus the airline to fix this. They didn't have a proposal for another ticket, so I just wanted a refund. Agency advised they will not issue a refund, that the ticket is non refundable and I am not due anything. This would be enough for a customer to be frustrated, but adding to the trouble, I spoke to an unprofessional and disrespectful agent. I advised I would contact DOT and file a complaint, as I am paying for an unused service. An agent called Maverick replied: "Go ahead! You will get a big fat zero". Such a negative attitude towards the customer. I will report this, and make this known so for sure no one makes the poor decision of buying anything from this agency. And for the others, know your rights. Contact the Department of Transport. They have a form online where you can fill out your information and write the details of what happened. By law, if any airline that touches US soil cancels your flight, you are entitled to a refund. This is a non used service that you paid for. But airlines/travel agencies have been playing this game as things are very confused right now with COVID.