Fanssio.com Reviews | Read Customer Reviews of fanssio.com

Fanssio.com Reviews | Read Customer Reviews of fanssio.com

Fanssio.com reviews

159 approved reviews, newest moderated first

Alfredo C.
Feb 4, 2025
Muy buena calidad la tela y la talla…
Muy buena calidad la tela y la talla perfecta muy bonita solo que demoro un poco buena compra
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Angel Figueroa S.
Jan 16, 2025
Excelente servicio!
Excelente servicio!
Response from Fanssio.comJan 20, 2025
Awesome!Your feedback and rating make our day! Thank you again for your kind words and for trusting us with your precious memories. We look forward to continuing to serve you and your family in the future.Don't hesitate to contact us to get a special code !
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customer
Jan 13, 2025
Ordered a jersey from this company and…
Ordered a jersey from this company and it was the wrong size instead of having me send it back as I planned to do they told me they would just send me another of a larger size. Much appreciation and get doing business with them
Response from Fanssio.comJan 13, 2025
We're grateful for your 5-star review and extremely happy to hear that you're satisfied with our customer service! The new item will be sent to you as soon as possible. For the next order, please reach out to us to get a special code for loyalty customers. Best regards, Fanssio Team
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Deangela D.
Jan 10, 2025
Item took long to ship and delivered
Item took long to ship and delivered
Response from Fanssio.comJan 11, 2025
Hi Deangela, Thank you for bringing this to our attention. We checked your order was placed on Dec 15th, and it was delivered to you successfully within our frame time. You received the package 10 days ago. Did you get any misunderstands with the other store? Our team always works hard to make sure accurate and timely delivery. We believe there may be some misunderstanding regarding this matter. We have just sent a private email; hopefully you can check and let us know if you have any problems with our product. We are ready to support your order. Regards, Fanssio Team.
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No N.
Jan 9, 2025
The product was fine but it arrived 10…
The product was fine but it arrived 10 days after Christmas. This was my grandson’s special gift.
Response from Fanssio.comJan 11, 2025
Hi Ann, Thank you for letting us know your feedback, and we ask for your tolerance. We're happy to hear that you are satisfied with our product. Unfortunately, the shipping time is taking longer than you expected; we are so sorry for that. Because of the Christmas and New Year holidays, along with delays from USPS, impacted the usual shipping schedules. To avoid any misunderstanding for our customer in shipping time, so we made a notification on our website that "For some orders that were placed since Dec 6th, it might NOT ARRIVE before Christmas." We checked your order was placed on Dec 13th, so it arrived later. We hope you can understand these delays. We truly hope that you can check the frame time carefully before making an order to avoid unexpected problems. For your next order, we offer you a 20% discount code. Sincerely, Fanssio Team.
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Willie L.
Dec 30, 2024
Placed an order on Nov 23 2024
Placed an order on Nov 23 2024. As of now never have I received the order and my package has been shipped twice. As of 12/19/2024 communication has stopped. No real phone number, we can only speak through email, never a manager or owner, and never a refund for my order. Was told a refund would be 5-7 days, that was 12 days ago. Do not order from this company, don't fall for any type of international company. All you will get is the runaround and contact person Christine will only make excuses.
Response from Fanssio.comJan 22, 2025
Dear Sir, Thank you for bringing this matter to us and letting us know your thoughts. We deeply understand any inconvenience caused to you, and we truly apologize for this. However, we checked, and your order was placed on Nov 23rd; you asked for the cancellation in advance. We agreed with it. Moreover, you asked for a 10% bonus for the compensation; we can't agree with this offer. It is exceeding our policy. Please understand. We processed the refund as soon as you requested; please examine your card once more time; you might get a misunderstanding with the other store. We know that you were not intentional in writing this review; we totally understand your feelings. We hope that to serve you in the future! Regards, Fanssio Team.
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Jennifer J.
Dec 26, 2024
I bought 2 jerseys as Christmas…
I bought 2 jerseys as Christmas presents for my husband and daughter. I had placed the order November 24, thinking that I had plenty of time to receive it before Christmas. I kept waiting on my email saying the order had shipped, but didn’t receive it, so I emailed the company. Christine emailed me back and told me that she would check on it and then sent me a tracking number. The order was in New Jersey. I kept checking every couple of days and it was still showing in New Jersey. I sent another email to Christine and she told me that she would contact shipping company. So I checked my tracking number again and it was finally delivered couple days before Christmas. My husband and daughter both loved their jerseys and Christine was very helpful and I will purchase from them again! Thank you so much Christine for all your help!
Response from Fanssio.comDec 31, 2024
Hi Jennifer, Thank you for your sharing with us. Your 5-star rating and feedback motivate us so much! We appreciate your patience and understanding during this process, and we’re committed to ensuring your satisfaction. We're looking forward to receiving more orders from you on our site soon! Don't apply the special code to save your money that we offered you in the private message. Cheers! Christine.
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Mary B.
Dec 23, 2024
Partial order delivered and was given no communication
Have not received one of the two items I ordered and paid for weeks ago. No communication about said item. Very frustrated and disappointed.
Response from Fanssio.comDec 25, 2024
Hi Mary We sincerely apologize for any inconvenience caused to you. We sent to you separate tracking to update status on your order; please check your mail carefully. Because the courier has overloaded orders at Christmas time, so the second package might come later than expected, please sympathize with us. We tried to contact them again to push for the delivery as soon as possible. Please check the private message just sent to you. Thank you for your understanding!
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