Fan JacketsFanJackets.com is a leading leather jacket brand and continuously expanding its business to different parts of the world. Providing Free shipping to the US, Canada, Australia and UK. More than 25000+ customers worldwide with 99% satisfaction rate.
Fan Jackets (fanjackets.com) has 464 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Clothing & Underwear · Chicago, Illinois
Excellent
Clothing & Underwear · Rockford, Illinois
Excellent
Clothing & Underwear · Champaign, Illinois
Excellent
Clothing & Underwear · Chicago, Illinois
Excellent
464 approved reviews, newest moderated first
jill
Great wool coat. Beautiful quality and fit. Customer service is only through email, yet very responsive.
Response from Fan JacketsJan 11, 2024
Hi Jill, Thank you for your review! We're delighted you love the quality and fit of our wool coat. Looking forward to serve you again in future. Enjoy your stylish warmth! Best regards, Fan Jackets
Don R.
Easy to order. Great follow-up by the sales office regarding discount and shipment information.
Response from Fan JacketsJan 11, 2024
Hi Don, Thank you for your positive feedback! We're pleased to hear that your ordering experience was easy and that you appreciated our follow-up. We look forward to serving you again! Best regards, Fan Jackets
Patricia O.
The company was a great company to order from they are right on the ball with orders. I ordered 2 jackets for my husband and I. I got the brown right away and then got my husband a few weeks later. I was afraid that it was a mistake and contact the company and they contacted me immediately and told me what was going on and the keep me updated on the jacket. I have never worked with a company that really cared for there customers as much as they did. The best company ever and caring. Would recommend this company for a beautiful leather jacket or anything else that it in the store.
Response from Fan JacketsJan 11, 2024
Hi Patricia, Thank you for your wonderful feedback! We're thrilled to have provided you with a great ordering experience. We appreciate your understanding and are glad we addressed your concerns promptly. Your recommendation means a lot to us, and we look forward to serving you again! Best regards, Fan Jackets
Randy
GREAT customer service. Best LEATHER I have ever seen on a leather jacket. Size was perfect (small) for my 5'2", 105 lb wife.
Response from Fan JacketsJan 11, 2024
Hi Randy, Thank you for the glowing review! We're thrilled to hear you're impressed with our customer service and that the leather quality exceeded your expectations. Looking forward to serve you soon again. Best regards, Fan Jackets
dennis R.
Great to work with on jacket selection
Response from Fan JacketsJan 11, 2024
Hi Dennis, We're delighted you had a positive experience selecting your jacket! Thank you for choosing us, and we hope to serve you again soon. Best regards, Fan Jackets
Adriana Carnevale G.
I ordered a jacket. Received quickly which was good but the jacket wasn’t the right fit for him. I contacted Fan jackets and they gave me different options for refund or exchange. We are working together to resolve this and I’m confident it will work out well.
Response from Fan JacketsDec 29, 2023
Hello Adriana, First of all, we apologize for any inconvenience you have experienced with your purchase from Fan Jackets. It is with regret that we acknowledge your dissatisfaction with the product or services and will surely address this matter promptly and effectively. Please rest assured that your satisfaction is of utmost importance to us. In light of this, I have assigned your case to our customer support supervisor [Helen Frances]. She will contact you via email with an expedited and optimal solution for your challenge. We assure you that we will continue to work with you until you are satisfied with the desired outcome. Once again, please accept our sincerest apologies for the complications encountered. We hope to regain your trust and patronage and have you back as our happy and smiling customer. Best regards, Fan Jackets
Dnl
I liked my experience with your company. I also am very happy with the product,and how it was packaged. Now, I am thinking of purchasing another coat from your company, very soon.
Response from Fan JacketsDec 29, 2023
Hi Dnl, Thank you for your positive feedback! We're delighted you enjoyed your experience and the product. We can't wait to assist you with your next purchase soon! Regards, Fanjackets
Luis
I ordered a beautiful black leather jacket in size large, it was too small! So they quickly exchanged it for an XL in an equally beautiful brown leather Bomber jacket! This one was too loose and big, they tried everything to please me! As soon as I figure out my true size I will definitely order from them again!
Response from Fan JacketsDec 29, 2023
Hi Luis, Thank you for your feedback! We're glad we could assist with the exchange process. When you've determined your size, we look forward to serving you again! Regards, Fanjackets