Fan JacketsFanJackets.com is a leading leather jacket brand and continuously expanding its business to different parts of the world. Providing Free shipping to the US, Canada, Australia and UK. More than 25000+ customers worldwide with 99% satisfaction rate.
Fan Jackets (fanjackets.com) has 464 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Clothing & Underwear · Chicago, Illinois
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Clothing & Underwear · Chicago, Illinois
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Showing 21 reviews with 1 star · Clear filters
Mario L.
Be aware big SCAM. I purchased jacket from F Jackets and shipping should be between 3-5 days , After two weeks they still didn’t ship the jacket instead they keep promising they need more times.. Very unprofessional selling goods which they don’t have in stock.. I hope i will get refund back…
jim H.
Ordered a double breasted tuxedo and was disappointed with the material and overall appearance. This company didn’t inform me that there would be a 14 dollar tariff charge by Fedex.
Response from Fan JacketsNov 17, 2025
Hi Jim, We’re sorry to hear that the double-breasted tuxedo didn’t meet your expectations regarding material and overall appearance. Please be assured that all our orders go through proper processing and quality checks, and this is not the standard we aim to deliver. Regarding the FedEx tariff, this is included in the shipping details, though it may have been overlooked. We understand how this can be frustrating and appreciate your understanding. Our Customer Support Supervisor, Michael Joseph, has already been assigned to your case. He is reviewing the highlighted issues and will remain in contact with you until a satisfactory resolution is reached, addressing any pending concerns along the way. Thank you for giving us the opportunity to resolve this. Warm regards, Team Fan Jackets
Gregory G.
Don't get burned paying for expedited 2-4 day shipping. THIS COMPANY IS A LIAR! Paid extra for quick 2-4 day shipping and it looks as if it's going to be double that - at least 8 days.... IF it comes then!!!
Response from Fan JacketsDec 21, 2024
Hi Gregory, We're truly sorry for the frustration caused by the shipping delay – we completely understand how disappointing this must be, especially after paying for expedited delivery. We want to assure you that your order has been shipped, and our Customer Support Supervisor, Michael Joseph, has reached out to provide the most up-to-date status. Your experience matters to us, and we’re committed to resolving this. Thank you for your patience and for giving us the chance to make things right. Warm regards, Team Fan Jackets
Natalia W.
Very shady. Do not recommend at all. They are clearly affiliated with fjackets a different seller with exactly the same branding. My request to cancel an order with Fan Jackets was processed on an order I made with FJackets, and that order was cancelled instead!! You communicate only with bots, posing under names such as 'Michael Moses'. Returns processed through PayPal. After sending me an order by mistake, and cancelling an order from a 'different seller', they are now refusing a free returnl, stating instead that they will only cover a certain amount. Your personal data will be shared if you use this brand. DO NOT BUY WITH THEM Not worth your stress or money.
Response from Fan JacketsDec 11, 2024
Hi Natalia, We sincerely apologize for the issues you faced. The cancellation of your order and the confusion between sellers were unfortunate errors, and we are investigating to ensure they don’t happen again. We operate independently and are not affiliated with other sellers. Regarding your return, we strive for fairness and are happy to review your case further. Please know your personal data is secure and handled with the utmost care. Our Customer Support Supervisor, Michael Joseph, has reached out to assist with your return and refund. Please connect with him for a prompt resolution. Your feedback is valuable, and we are committed to improving your experience. Should you have further concerns, feel free to contact us directly. Warm regards, Team Fan Jackets
unhappy
Waited 2 - 3 weeks nothing So i ask for a Refund before it was sent Got a answer jacket will be sent in two days and you will get $15 refund. Jacket arrived and is in very poor cond not the same as on there site Got sent from Pakinstan prob made by child labour. SO BEWARE seen better jackets at Kmart very unhappy with Fan Jackets crap
Response from Fan JacketsNov 20, 2024
Hello Adam, Firstly, I would like to sincerely apologize for the delay in the delivery of your order and for any inconvenience this may have caused. We understand how frustrating it can be to wait longer than expected for an item, and we always strive to deliver all our orders in a timely manner without any excuses. I have seen that you placed the request for a Real Lambskin Leather Jacket and we have provided you with the delivery of your parcel by passing it through our Quality & Assurance Unit. We take our quality control process very seriously and we always ensure that the items we send out to our customers meet our high standards. Regarding your concerns about the origin and manufacturing practices of our products, I want to assure you that Fan Jackets is committed to ethical sourcing and ensuring that all our items are produced under fair and responsible conditions. We have assigned your case to our customer support manager, Mr. Joseph Michael. He has sent you an email and provided the best resolution to address all your concerns and issues. Once again, I deeply apologize for the inconvenience and disappointment you have experienced. Your feedback is invaluable, and we will use it to improve our products and services. Warm regards, Team Fan Jackets
Jam
Why is there no notification after an order is placed about when shopping of said order will occur? Is this even a legit company?
Response from Fan JacketsNov 11, 2024
Dear Jamie, We sincerely apologize for the inconvenience you have experienced. We completely understand how frustrating this situation must be for you. We would like to inform you that once your order was placed, we promptly sent you a confirmation email. However, we understand that occasionally, emails can end up in the spam or junk folder. We have assigned your case to our Customer Service Supervisor, Joseph Micheal. He has already sent you an email containing all the relevant information about your order along with the best possible resolution. Please accept our heartfelt apologies for the hassle this may have caused. Warm regards, Team Fan Jackets
Tasha S.
Ordered a jacket for my friend for Christmas, which costed me almost $190. The jacket I received says it is a 2x but it is child size, I needed a 2x men's, which is what was advertised when ordering, not a child's jacket. I tried to use their return portal and every time I put my order information in it gave me a "server error". I sent an email and I am currently waiting on a response so that I can return this item.
Response from Fan JacketsJan 31, 2024
Dear Tasha, We sincerely regret any inconvenience caused by your recent inquiry. At Fan Jackets, ensuring our customers' satisfaction is our top priority, and we're fully committed to swiftly addressing any concerns that arise. Upon careful review of our records from the past six months, it appears we've encountered some difficulty in locating your previous communication and specific order details. To ensure a personalized and effective resolution aligned with your needs, we kindly request that you reach out to us directly at [[email protected]]. Providing precise details of your concerns will enable us to better assist you and expedite the resolution process. Your trust in Fan Jackets means the world to us, and we genuinely appreciate the value you place on our products and services. Best Regards, Fan Jackets
V B.
Have been trying to return two jackets I purchased due to them falsely advertising them for Tall women. They went completely GHOST!! Have been trying for weeks thru PayPal, and they are NO help either as their response SUCKS!!! Over $300. Stay away. The items come from overseas as well and smell of gasoline as an added slap to the extremely poor fit!!
Response from Fan JacketsJan 30, 2024
Hi V Bryant, We sincerely apologize for any inconvenience with your recent jacket purchase. Your satisfaction is paramount to us, and we are genuinely concerned about the challenges you've faced. Our commitment to excellent customer service is unwavering. I regret any delay in our initial response reaching you. Please be assured our team is actively working to resolve this matter swiftly. Our compassionate customer success manager, Joseph Michael oversees your case for a caring and effective solution, ensuring your full support. Understanding the frustration of items not meeting expectations, we are determined to rectify this situation. We appreciate your patience. Regarding email visibility, responses may not be reflected in your inbox due to domain restrictions. Your feedback is invaluable, and we genuinely hope to regain your trust, making you a delighted Fan Jackets customer again. Regards, Team Fan Jackets