FandangoReviews of fandango.com

Rented movie, would not play asked for rerent they said no. I mean it is a streaming file. $2.99 can lose a customer forever. Losers!

I bought an RPX 3D tickets for Rampage (confirmation 317645969).When I arrived at the movie house, they do not have the RPX 3D version. I got a refund from the theater but I need to be refunded the $3 convenience fee I was charged. When I contacted their customer service via chat online, the response was pretty much "that's too bad, we can't refund the fee because you got a service which is the tickets you purchase" They didn't care that I couldn't use the tickets and that the purchase was defective. Shame on them. I have been a member for so many years and now I am terminating my VIP membership.

"Rip Off" Worst customer service ! if you goggle in your city Fandango you will more than likely get a theater in another city, they will pull money from your account. when call them you will be in phone jail. fandingo yes fandingo , because this is crazy. they will ask you for a return number, but they will never call you back. ref#1061

For the 1st time ever I had to contact CS and I had to wait over an hour to get a live person only to be belittled because I experienced difficulties getting on their site to reset my password. I won't go into the specifics but it has made me less likely to "pay" for inconvenience in the future. I wish I had remembered her name...

Got a refund for a movie I couldn't go to. LOVE <3 <3

Never tried them before, but kinda had to though since I had some discount codes from Safeway Monopoly which I wanted to try out. Even with their "convenient fees", which I find really ridiculously annoying to begin with, the price of a ticket minus the discount drop to $4.50, which is kind of a good bargain for watching a movie in theater these days, with average prices going around $10 to $25. However, I will never EVER buy any more tickets using their services after I am done using all my promo codes. When it works, everything runs smoothly and I get my tickets ready to print in less than 5mn. BUT, once in a while their site will just crash right at the moment I place my order, and then either I get charged twice, or the order do not come through. And don't try to contact support. They are just a bunch of helpless people as you can see in the chat transcript I saved from last conversation I had with them: "Status: Disconnected Julian: Thank you for contacting Fandango Customer Support. My name is Julian. How may I assist you today? Frank sanchez: hi Julian: How may I help you today Frank? Frank sanchez: I was buying a ticket on line and after clicking the "complete my purchase" button, the page is frozen in this mode with nothing happening Julian: I will be happy to assist you with that just give me one moment to pull up your transaction. File attachment upload has started. The file Capture.PNG (154.22KB) was received. Frank sanchez: ok Julian: I see here a successful purchase at 10:48am for the movie Life(2017) for the 11:05am showing. Julian: Are you still there Frank? Frank sanchez: yes Frank sanchez: nope that's not the one I was trying to buy today Frank sanchez: please look the attached screen cap I just sent Frank sanchez: the page is still frozen right at the moment I clicked "complete my purchase" Julian: I need the confirmation number that is listed on that confirmation page. Frank sanchez: I don't wanted to move from there and purchase the same ticken again since I don't wanted to be charged twice Frank sanchez: I can NOT see the confirmation page. Frank sanchez: the page I see right now is frozen right at the moment I clicked "complete my purchase" File attachment upload has started. The file Capture.PNG (154.22KB) was received. Julian: I must forward your request to the appropriate department for further investigation and follow up. You will receive an email response from us once we have more information regarding your request. Frank sanchez: so that's it ? How could I buy this ticket I wanted ? Waiting for an email now may take days... Julian: All I can do is forward this request up to the appropriate department for review. Julian: Is there anything else I can help you with today, Frank? Frank sanchez: nope Julian: Thank you for making Fandango your choice for online movie tickets. Have a great day! Julian has disconnected."

A glitch in the fandango app defaulted my tickets to the wrong theatre even though i selected the right theatre. In the fandango app, I selected my cinema of choice. Purchased tickets for showtime 10:15pm. Was in line at 10:05pm and the teller tried scanning, but would not work. After some further research he told me the tickets were for another cinema and that I would have to contact fandango for a refund. I purchased tickets there so I catch the show and at the same time called Fandango. I was on hold for a long time all the way up until the actual movie started and never got to exchange. I figured i would call the next day and get an exchange, but their policy is that if the show time passes you cannot exchange or refund. After over 2 hours with phone calls and chats and after escalating to a manager, Fandango refused to supply me with 2 new tickets. They were very rude and told me it was a user error and that I must have selected the wrong theatre. However, i'm very tech savy and I know for a fact I selected the correct theatre at Salisbury Regal Cinema stadium 16 in Maryland. Yet the tickets were for a cinema in dover delaware a whole other state. I gave them a final chance to make good on this before i start sharing this negative experience through reviews and also put a complaint in with the Better Business Bureau, but still they refused to make good on this terrible experience. You are better off ordering tickets directly from the theatre and save yourself money from paying them convenience fees. Everyone should file a Better Business Complaint and review as I did. Trustpilot won't allow me to link you so simply do a google search for Fandango LLC BBB and it's usually the first link to get their BBB page. From there you can submit complaint and then submit of review. Make sure you do both. I even went as far as filing a complaint with Department of Justice and Attorney General of Los Angeles.

Their ticket sales app is fine. Not great but not terrible. I don't review things that work as they are supposed to. However their reviews are just nonsense and seem very pumped up to sell more tickets no matter what piece of dross the movie happens to be. I give them 1 star only because 1/10th of a star is not available.