FandangoReviews of fandango.com

I sent screen shots of tickets I was supposed to receive and they refuse to give me them. Apparently another email was supposed to be sent to me which never came and they won’t help me get my tickets now. I’ve waited on hold two different times for almost 3 hours total now. Music goes off as if it’s their way of “hanging up on you” and then they deny that they do that to you when you call back. They didn’t respond to my first email request. They won’t let you speak to someone higher up because it’s “internal”. The people on the phone don’t have their number. They won’t give me an email either. Terrible company! Please please companies! Don’t use them! Use a competitor! They are a scam! I had no idea there were so many bad reviews or I wouldn’t have waisted my time!

I called Fandango on Wednesday and purchased 4 tickets to Pets 2 for Friday, June 28 @ 2:20 pm by credit card. Since I did not have a printer at the location I was that day, I could not print the tickets. So I followed your instructions and went over to the theater to pick them up, taking my credit card that I used. The theater had my seats blocked out, but said that Fandango had not confirmed the purchase yet. I gave them my credit card so they could confirm the tickets but they said they could not give them to me. I called Fandango when I returned home to request the refund. They said they would refund the amount of the tickets only, they would not refund the "convenience fee". I received a message on my e-mail asking if I enjoyed the movie. NO... I DID NOT ENJOY THE MOVIE BECAUSE THEY WOULD NOT GIVE ME THE TICKETS, I even gave them a different credit card to use if that was their problem, they said no, it wasn't. I better get the refund.

Purchased 1 too many tickets and went to the Fandango site to obtain a refund (before the movie as noted in the terms). It took almost 25 minutes before Katrina, an on-line support person connected and her demeanor was very short and to the point. Sorry, no refund. No help, no support, and absolutely no care about the situation. The person at the movie ticket office said if we had purchased through them, they would gladly have refunded the extra ticket. @fandango does NOT value their customers. I will never use Fandango again!

I wish I could give Big Zero star. They promise 125 points for every ticket I buy. I bought 5 tickets 2 weeks ago and up to this moment haven’t received any points. Tried to contact them by phone and email, but still no response.

rented a movie last week and this week someone tried to used fandango to try and buy $ 313 tickets using my credit card info from the fandango site. Either they have been hacked or the company commits credit card fraud.

I would give ZERO stars if possible....they are a SCAM... they did not give me me $40 refund.....they told me i was going to get it but never did...when i contacted them which by the way they make it impossible to contact them they said there was nothing on file...They steal from costumers...I will never use Fandango ever again...and No One Should use it..they are a SCAM

I accidentally booked and payed for John Wick for the wrong night. I followed their link and sent a email, notification for a refund. I had paid half with a gift card. Then paid again for the correct night. There was no credit on my card so I hunted through there sight to find how to get one. They said that I can’t get a refund since the show passed. Well of course it did! Not only do I feel even more stupid for booking the wrong night but they now are getting to keep my money for doing nothing. Which I guess really is the truth. She told me this all after I waited 39 minutes for a live chat of 5 minutes. Going to try my luck the old fashion way and wait in line, hope they don’t get paid this time. Oh well don’t want to go out anyway.

I will never ever use this service again I will delete the app etc I called to get my refund and was on hold for 58 minutes and 38 seconds are you freaking kidding me than the representative was ignorant when I asked why it took so long he said he doesn’t control the lines . I have never ever had this experience before with any other company that I’ve ever dealt with. They need to shut Fandango down period . Do not use this service is not worth the aggravation . Worst customer service ever