customer
Good service
Good service, quick shipping.
Response from Fanatics CollectOct 19, 2026
Thank you so much, Customer! We’re so glad to have you as part of the Fanatics Collect community.

The official marketplace for sports trading cards, Pokémon, and collectibles.
Fanatics Collect (fanaticscollect.com) has 392 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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customer
Good service, quick shipping.
Response from Fanatics CollectOct 19, 2026
Thank you so much, Customer! We’re so glad to have you as part of the Fanatics Collect community.
James H.
Great help, thank you!
Response from Fanatics CollectOct 19, 2026
Thank you so much, James! We’re so glad to have you as part of the Fanatics Collect community.
Alex S.
Been waiting since September 27 to have my card shipped. Inappropriate.
Response from Fanatics CollectOct 19, 2026
Hi Alex, thank you for taking the time to share your experience. We’re really sorry to hear this didn’t go the way it should have, this isn’t the standard we hold ourselves to. We’d love the opportunity to make this right. Please reach out to us directly at [email protected] and our team will prioritize your case to get your items shipped out.
Rich D.
Very great app only downside is slow retrieval times for cards to be shipped out.
Response from Fanatics CollectOct 16, 2026
Hi Rich, thank you for the honest feedback, we appreciate you sharing both the good and the areas where we fell short. We’re always working to improve and your input helps. We will have a member of our team email you regarding the shipping of your items.
Collin M.
Avoid Fanatics Collect. I have two pending orders, one placed on September 17th and another on October 1st and neither has shipped. Reaching out to customer service is a waste of time; they simply keep promising to "monitor" the order while nothing actually happens. On top of poor fulfilment, their payment system is predatory. They charge a 2.9% credit card processing fee. If you choose ACH instead, expect even longer delays. They will deduct the money from your bank account immediately, but then hold your order in "pending" status for another full week before doing anything with it. Poor customer service, terrible fulfillment speeds, and hidden friction at every step. Shop elsewhere.
Response from Fanatics CollectOct 16, 2026
Hi Collin, thank you for taking the time to share your experience. We’re really sorry to hear this didn’t go the way it should have, this isn’t the standard we hold ourselves to. We’d love the opportunity to make this right. We have reached out to our team to make sure your item is shipped today and will also have our team email you.
Greg D.
It took over three weeks after my cards were delivered to go into intake. That is clearly too long when sending cards to auction. By the time it gets to auction, a month has passed. They have grown in size but have failed to scale their employees.
Response from Fanatics CollectOct 16, 2026
Hi Greg, thank you for taking the time to share your experience. We’re really sorry to hear this didn’t go the way it should have, this isn’t the standard we hold ourselves to. We’d love the opportunity to make this right. Please reach out to us directly at [email protected] if you still need assistance and our team will prioritize your case.
Gabriel A.
Great Shipping Order Came In Quick App Easy to Navigate
Response from Fanatics CollectOct 16, 2026
Thank you so much, Gabriel! We’re so glad to have you as part of the Fanatics Collect community.
chris W.
The stuff is rigged. I’ve opened hundreds of packs and don’t get anything good I lose money usually over half on every pool and when I did get a Chase card it was for two or three dollars more than I bought the pack but every time I lose it it’s over half the money
Response from Fanatics CollectOct 16, 2026
Hi Chris! We’re sorry to hear that the results of your Instant Rips did not meet your expectations. Outcomes can vary, and the available cards and associated odds are displayed before each purchase so collectors can review them and decide whether they would like to participate. We appreciate you sharing your feedback and hope your future experience is more positive.