FamiPrintsReviews of famiprints.com

Response from FamiPrintsJul 27, 2023

We are overjoyed to have received your heartfelt message! Your warm remarks certainly brightened our day. We are thrilled to hear that you had a wonderful experience with our customer care. It gives us great pleasure to know that you are pleased with the quality of our product. Customer satisfaction is our first concern at our organization, and we are dedicated to offering great service and high-quality items. Please let us know if there is anything else we can do for you or if you have any questions or issues in the future. Our devoted team is always available to help you and guarantee that your shopping experience is joyful and smooth.

Response from FamiPrintsJul 24, 2023

Hi Sylver, Thank you! We're delighted you loved the print and that it arrived on time, making you happy with its beauty. If you need anything else, feel free to reach out. We're here to help! Thank you for choosing us and for your support! 💖

Response from FamiPrintsJul 7, 2023

We want you to know that we genuinely put ourselves in your shoes and fully understand how frustrating this situation must be. As you know, the first order was lost in transit and our carrier informed us late. After that, we tried our best to replace a new item and push it. Additionally, it is a personalized item which takes 1-3 days to process and ship. Also, Your package size is large and the carrier have to ship it carefully to make sure it will not be damaged. That is the reason why your order arrives late. As a gesture of our sincere apology and to make up for any disappointment caused, we would like to offer you a refund of 25%. We genuinely hope that this solution brings you some comfort and reassurance. We truly value your satisfaction, and if there's anything else we can do or if you have any further concerns, please don't hesitate to reach out. We are here to listen and assist you in any way we can.

Response from FamiPrintsJul 7, 2023

Wow, we're absolutely thrilled to hear about your amazing experience with Famiprints! It's fantastic to know that your first order turned out to be such a hit, especially as it was a gift for your boyfriend. We couldn't be happier! 🤗 From ordering to shipping and our customer service, we're glad everything went smoothly for you. Your recommendation means the world to us, and we promise to keep up the awesome work for all our customers. If you need anything in the future, just reach out. We're here for you! Thanks a million for choosing Famiprints, and we can't wait to serve you again! 💖

Response from FamiPrintsJul 7, 2023

Hi Linda, Thank you for your kind words! We appreciate your feedback and are thrilled that you had a great experience with us. Improving quality and delivery time are our top priorities, and we're committed to providing the best experience for our customers. We hope your anniversary was amazing and marks the start of a wonderful year ahead. Wishing you and your husband a fantastic time filled with love and cherished moments! Thank you for choosing us and for your support. We're here for you whenever you need us. 🥰

Response from FamiPrintsJun 23, 2023

Hi Megan, We sincerely apologize for any inconvenience you have experienced. To better assist you, could you please provide us with your order information and account details? Our support team is available and always strives to reply to customer emails within 24-48 hours. Your credit card statement or PayPal receipt will show names like "VeteranNations" or "VetNations". All of those are correct; it is the name of our mother's company. So there is nothing to be concerned about! We are working with our Payment Gateway to update this to match FamiPrints as soon as possible. We kindly ask you to contact us again at support@[email protected] for the refund in case you worked with your bank but still have not received it. We will try to provide you with the best solution as quickly as possible. We look forward to hearing back from you.

Response from FamiPrintsJun 23, 2023

Hi Jaclyn, We sincerely apologize for any inconvenience you have experienced. To better assist you, could you please provide us with your order information and account details? Our support team is available and always strives to reply to customer emails within 24-48 hours. We can guarantee that all the reviews on our store is truly what our customers think about our product. If we receive bad reviews, we will record them to improve our service in the future. We kindly ask you to contact us again at support@[email protected]. We will try to provide you with the best solution as quickly as possible. We look forward to hearing back from you.

Response from FamiPrintsJul 7, 2023

Hi Sade, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that you love your shirt. It brings us joy to know that you're happy with the quality of our product. If you ever need anything else or have any inquiries in the future, please feel free to reach out. We're here to assist you. Thank you for choosing us and for your wonderful support! 💖🤗