FamiPrints Reviews | Read Customer Reviews of famiprints.com

FamiPrints Reviews | Read Customer Reviews of famiprints.com

FamiPrints reviews

Showing 10 reviews with 2 stars · Clear filters

Kendrick D.
Jan 13, 2026
I never got the digital prints for my…
I never got the digital prints for my order. The 16x24 came through and it was beautiful . But I didn’t get the digital version and it has been a hassle trying to find a way to reach out directly.
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Kale C.
Nov 5, 2025
Two thumbs down
Wow, I am so upset I am not sure where to begin. Very nice concept, and all in all I would have been very happy other than there’s more than just the lyrics to our song on this piece. There’s a one sentence introduction that is taken from the television show it was sang in, and that ultimately has ruined it for me. Again, do not advertise song lyrics and then include whatever you want leading up to said song. Highly disappointed. False advertising if you ask me.
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Jason J.
Sep 2, 2025
The delivery which should have taken…
The delivery which should have taken 5-6 days took 3 weeks. I asked for updates multiple times and never received a response other than "we're working in getting you an update". The quality of the product was good but the customer service and turn a round time were bad.
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Robin
Apr 9, 2025
Please improve your communication…
Please improve your communication regarding shipping. I ordered a gift for a friend’s 20th anniversary. They received it two weeks after I received the notification that the item was already shipped. However, I checked your site and it said the item had not been shipped.
Response from FamiPrintsApr 10, 2025
Thank you for your honest feedback — we truly appreciate it. We're very sorry for the confusion and delay regarding your order’s shipping status. We understand how important timely delivery is, especially for meaningful occasions like a 20th anniversary. Your experience highlights an area we’re actively working to improve: clearer and more accurate shipping updates. We'll be reviewing our internal processes and communication with our shipping partners to ensure this doesn’t happen again. Thank you again for your support and for bringing this to our attention.
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Oren T.
Feb 4, 2024
Where’s my print?
I’m being asked too often for a review of a product I have yet to receive. The shipment tracking info reflects ‘order ready’ on 1/28 and jo further info. Where’s my print? I have an anniversary approaching rapidly now. 🥺
Response from FamiPrintsFeb 6, 2024
Hi Oren, We are sincerely sorry for this inconvenience it may cause. We checked your order with our carrier and the item still has been in transit. During this peak time, our carrier has to handle a large number of packages and there might be an unexpected delay throughout the shipping process. We hope you can be patient in this matter. We tried to work with our carrier to push the package so it could arrive as soon as possible. If you still have not received your order by the end of this week, please contact our Customer Service for further action.
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Katy P.
May 1, 2023
I did receive the product I ordered
I did receive the product I ordered, and I am happy with the end product. What leads to low rating is I ordered mid February, delivery to be Matxh 27, which is our anniversary, so PERFECT! However, it didn’t arrive. I checked on it, no information. Google search leads me to believe it is a scam, based on comments! Contacted Better Bysibess Bureau, they made contact with the company. The. I received updated information and did in fact get the product April 14. May have just been a shipping error, but the fact I could not get in touch with anyone made it all very suspicious!
Response from FamiPrintsJul 7, 2023
Hi Katy, Thank you for your feedback and for sharing your experience. We apologize for the delay in delivery, which caused inconvenience and raised suspicions. We appreciate your understanding and are glad that you eventually received the product and are happy with it. We value your feedback and will use it to improve our processes and communication. If you have any further inquiries or need assistance, please reach out. We are here to ensure your satisfaction. Thank you for choosing us and we look forward to serving you again! 🥰
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Andrew R.
Jul 8, 2022
Incorrect order and slow customer service
I ordered for for an anniversary present. I tripled checked and ensured names photos and song were correct. You all even emailed a copy to sign off and I did. Then you send me it with incorrect names and date. To make it more embarrassing you gave us both female names something a male same-sex couple had to deal with growing up. Your customer service which is only available by email was very slow and it took several days of back and forth before I was told a new one was on its way. I have not received any new order confirmation or anything. I would think coming from a small company someone more senior could have called me. I would also think a little expedited delivery (at your cost) would be nice for the replacement. Still waiting for my replacement...
Response from FamiPrintsJul 21, 2022
First of all, We are sorry to learn that your experience with the purchase did not meet your expectations. We are constantly working towards providing you with the best possible service, however, we fell short this time. Our team creates your order manually. It is possible that they made a mistake when processing your order. We understand that it is annoying for you. We accept full responsibility for the incident and have sent you a new item to fix. Finally, we want to say thank you for your frank feedback, which helped us get better and we want to promise you that this issue will never happen again. Once again, Please accept our apologies for any inconvenience caused. We hope to have another opportunity to provide you with the best service the next time!
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Wade M.
Nov 8, 2021
This was ordered 13 days before our…
This was ordered 13 days before our wedding anniversary. Didn't receive on time contrary to the production and shipping time noted on your website. No communication after purchase, no update at the order tracking portion of your website. It came down to me emailing multiple times and finally threatening to file a dispute with my bank and requesting a refund before there were any updates. However, no one acknowledged my emails or directly acknowledged my communications at all. Coincidentally enough, the day after my final email MIRACULOUSLY the order "had shipped". Except it hadn't, a label for shipping had been created. Can't speak to the quality of the product yet, because it was sent certified it requires a signature.
Response from FamiPrintsNov 9, 2021
Hi Wade, First and foremost, thank you for your long-term patience. We regret that your order is taking longer than expected. We understand that when you make a purchase, you expect to receive it quickly. Due to increased order volumes, high-demand goods can take longer to process than normal. In addition, the majority of orders are processed and produced within 2 - 5 business days. This includes designing, printing, packaging, quality control, and shipping, with delivery times ranging from 9 to 15 business days. Our staff also responded to your email on November 3rd to notify you of the tracking number link, but it appears you did not receive it. I discovered the carrier notified that they attempted to deliver your item at 8:49 am on November 5, 2021 in PRINCETON, TX 75407. A notice was left because the receptacle was full or the item was oversized. You may arrange redelivery using the Schedule a Redelivery feature on this page or pick up the item at the Post Office indicated on the notice beginning November 6, 2021. If this item is unclaimed by November 20, 2021 then it will be returned to us. Here is your tracking number link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9405511298191869287607 Please go to your local post office to check it asap. I hope you got it soon. Finally, we are very sorry to let you down, but this is an unexpected issue in the COVID-19 time. Thank you for your patient and understanding!
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