FamiPrintsReviews of famiprints.com

delivery very slow, tracking on line was not accurate, no reply to inquiry, product itself is good

Their communication skills and ability to follow directions are horrible. I asked them NOT to use UPS and to be called in my directions. I got an email ignoring my requests with product updates including a tracking number. And another telling me my product was on the way....via UPS! I responded to each email restating NOT to use UPS! If you local UPS driver smokes, don't order from them! It came and it still reeks days later and after being outdoors for a few days. That said, the product arrived on time and as described. The photo quality is good.

I loved the product. It's absolutely amazing and you guys did an awesome job. What I have an issue with was getting it on time. I ordered it paid for express shipping and I received it weeks later past when it was due to arrive. Im not even sure if I would have gotten it if I didn't put in a ticket

The idea is a grand slam and actually brought tears to my wife’s eyes; however, due to poor packaging my canvas was damaged upon receipt. I wish FamiPrints the best and would definitely recommend an increase in packaging protection on their future shipments to customers.

So far I'm not impressed with FamiPrints. I paid over $100 with Expedited Shipping on 4/21. It's now 5/1 and I've sent about 6 emails, opened 4 tickets, and not a single response. I want to know when I will reciev what I ordered and I'd like to be reimbursed for expedited shipping. I will update this review once I receive my product. Update 5/7/24: I reached out the the FamiPrints team on 5/1/24 to say I no longer want the product. I was yet to hear from them at this time. I did hear from someone named David and I told him I do not want the product and to just keep it since it was still not marked as shipped and I was supposed to have it by then. I did receive the product on 5/6/24. The outer edges on the top and bottom are scuffed so the black ink now shows white where it looks like the canvas was dragged face down.

I was a little concerned when I ordered my Famiprint and I never received a confirmation number (and I did check my spam account) to track my order. However on day one my card was charged so I was able to get a number from my CC number. I sent several emails through their contactis portal but all you get is standard boiler plate response offering to look into the concern(s). I did receive my order (delivered to a friend) but the quality is so poor I was embarrassed when my friend (who I bought it for) sent me a picture. Again, I've try to contact Famiprint throw their contact us portal and again I got an automated response. I have asked Famiprint to reprint and re send my print as they promised a quality product. I will update this site if Famiprint follows up and delivers what I purchased. Added Apri 5th, 2023 Sophia Linda, Per your request I've attached a copy of the print I'm dissatisfied with. As you can clearly see the the first letter of each sentence is bright and clear while the remaining sentence is blurred. The other complaint I have is the white lines running threw the center of the print. I was a VP in the sign and graphic business for 25 years, and I would have never have sent this product to a client. Again, I'm requesting you reprint, check for quality, and re send the print to the 93 old man who meant so much to me over the past four decades. He deserve a quality famiprint. Regards, Steve Duffie On April 14th my friend received a quality print and my issue has been resolved to my satisfaction. Sophia Linda from Famiprint got involved and the communication between Famiprint and I was greatly improved.

I didn’t expect a printed on piece of fabric. I should’ve read it clearer. I thought the album itself was acrylic.

The product was beautiful and just like the picture. However, the shipping and poor customer service makes me wonder if it was worth it.