FamiPrintsReviews of famiprints.com

Response from FamiPrintsAug 10, 2023

Hi Melissa, We would like to provide you with an update regarding the replacement shipment that was initiated for your order. Unfortunately, we encountered some problems during the transit process, which resulted in the replacement shipment being lost in transit. As a result, we took immediate action to resend the replacement for the second time, and we sincerely apologize for any inconvenience this situation may have caused. We has been trying to contact you via emails multiple times to inform you the situation but no reply was received. In addition, as a gesture of goodwill, we had initiated a partial refund for your order. However, it appears that the refund process encountered challenges, and we were unable to process the refund successfully. It is possible that there might have been a dispute on your end. Could you close the dispute so we could process the refund as soon as possible? We will keep you updated on the status of your replacement and we can be sure that we will no longer disappoint you any more. ----------- Update: We're really sorry about the problem you faced. Sometimes, things can go wrong that we can't control. We know that explaining more won't change what happened. So, it's our mistake, and we take full responsibility. We want to fix this as best as we can. We checked and saw that your second replacement has been shipped out. Here is your tracking link: https://www.ups.com/track?TypeOfInquiryNumber=T&InquiryNumber1=1Z1F995R0390192198&loc=en_US&requester=ST/trackdetails so you can follow and check on your package. Thank you for your patience and understanding. ----------- Update: We checked and saw that your replacement was delivered. We have sent an email to inform you this information. Please let us know whether you have received the package or not.

Response from FamiPrintsAug 7, 2023

Hi Mary, It is amazing that your order arrived quickly and met your expectations! Thank you for choosing Famiprints, and we look forward to serving you again in the future! 🤗

Response from FamiPrintsAug 8, 2023

Hi Herbert, Thank you for your feedback. We are sincerely sorry for this inconvenience it may cause. Our team has contacted you via the email "[email protected]". Please check it and response to us as soon as possible. We will offer an appropriate solution for you.

Response from FamiPrintsAug 1, 2023

Hi Armando, We're delighted to hear that your wife loved the gift and that it added a special touch to your first wedding anniversary. Thank you for choosing Famiprints for such a special occasion! 😁

Response from FamiPrintsJul 29, 2023

Hi Kelly, I'm truly sorry to hear about the missing date on your shirt. This is certainly not the experience we want for our customers. Please reach out to us at [email protected] with your order details so we can rectify this for you. Thank you for bringing this to our attention.

Response from FamiPrintsJul 29, 2023

Hi Vicki, We're so glad to hear that your sister loved the gift! Thank you for choosing Famiprints for such a special occasion. We appreciate your feedback!

Response from FamiPrintsJul 29, 2023

Hi Beth, We're delighted to hear that you and your family are enjoying our products! It's wonderful to know that our personalized songs are helping to create special memories for each of your children. Thank you for choosing Famiprints, and we look forward to helping you complete your quest for the perfect gifts for your daughters. 😊

Response from FamiPrintsAug 8, 2023

Hi Jarod, We are glad to hear that the item you have received is nice and it arrived on time. We hope this gift will bring the smile to you and your wife. Thank you for being our valued customer and choosing our brand.