FamiPrints Reviews | Read Customer Reviews of famiprints.com

FamiPrints Reviews | Read Customer Reviews of famiprints.com

FamiPrints reviews

474 approved reviews, newest moderated first

Renee K.
Feb 29, 2024
Ordered as a gift for a friend who…
Ordered as a gift for a friend who recently lost her father. It was perfect, even better than expected - Absolutely loved it! One point of confusion was when paying with paypal it wasn't to "famiprints" but rather to a person's name. Arrived in a week. Thank you!!!!
Response from FamiPrintsFeb 29, 2024
Hi Renee, We're deeply sorry for your friend's loss, but we're grateful to have been able to provide some comfort during this difficult time. It's heartwarming to hear that the gift exceeded your expectations and was well-received. We apologize for any confusion regarding the payment process and will look into improving clarity for future transactions. Thank you for sharing your positive experience with us, and we're glad the gift arrived promptly. 🥰
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David A.
Feb 28, 2024
Beautiful Family Memento
We received our Valentine's Gift the other day. It was beautifully done and will be presented with our other mementos. Thank you FamiPrints.
Response from FamiPrintsFeb 29, 2024
Hi David, We're thrilled to hear that your Valentine's gift arrived and that you're pleased with how it turned out! It's always heartwarming to know that our products will be cherished alongside other meaningful mementos. Thank you for choosing FamiPrints to help celebrate your special moments.
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Tony C.
Feb 23, 2024
Great Customer Service
I ordered their song lyric custom picture and it arrived with some blemishes that happened during shipping. I reached out with pictures of the imperfections, and David reached out and apologized right away for the inconvenience. The team reprinted my picture, packed it with love and shipped it with no questions asked. The new picture arrived in perfect condition and my wife loves her Valentines gift. Thank you, team, for your great customer service!!
Response from FamiPrintsFeb 24, 2024
Hi Tony, We're truly sorry for the inconvenience caused by the blemishes on your initial order, but we're thrilled to hear that our team swiftly resolved the issue for you! Your satisfaction is our priority, and we're glad we could provide you with a flawless replacement. It warms our hearts to know that your wife loves her Valentine's gift. Thank you for sharing your positive experience with our customer service team, and we look forward to serving you again in the future!
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Rosalie A.
Feb 20, 2024
Great gift
Our print arrived very quickly and well done. It was an anniversary gift for my husband and he loves it.
Response from FamiPrintsFeb 21, 2024
Hi Rosalie, We're delighted to hear that your print arrived promptly and met your expectations! It's heartwarming to know that it served as a cherished anniversary gift for your husband and that he loves it. Thank you for sharing your positive experience with us, and we hope to have the opportunity to serve you again in the future!
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Richard G.
Feb 16, 2024
Fantastic Work
My experience with FamiPrints was AMAZING!! I ordered a frame for my neighbors anniversary and the first frame had some scratches on it, but once I emailed them David got back to me and sent a new frame. The outcome is marvelous and looks great. This makes a great gift and I can't wait to give it to them. I definitely will order another.
Response from FamiPrintsFeb 21, 2024
Hi Richard, We're thrilled to hear about your amazing experience with FamiPrints! While we regret any inconvenience caused by the initial frame, we're glad our team was able to promptly address the issue and provide you with a replacement. It's wonderful to know that the outcome exceeded your expectations and that you're excited to give it to your neighbors for their anniversary. Thank you for your kind words and for choosing us for your special gift. We look forward to serving you again in the future!💌
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Jerry B.
Feb 14, 2024
This place is a total scam and the…
This place is a total scam and the reviews are a joke!!! I paid over $100 for a gift for my husband over a month ago, even paid extra for priority shipping, these people take your money and send confirmation emails saying your item shipped when reality that is a lie. It's been weeks and I haven't received anything but the same email multiple times, there is no number to call or any kind of help, all of their emails are the same.
Response from FamiPrintsFeb 27, 2024
We are sincerely sorry for this inconvenience it may cause. We are not a scam and we have a policy to protect our customer's rights. We hope you can understand our situation and the carrier. We received a large number of orders before Valentine's Day. The quantity overload could cause your package to arrive a bit later than the timeline. We will record your case and work with our carrier to improve our shipping service in the future. We also saw that the tracking link shows "DELIVERED". Could you please confirm whether you received the package or not? If there is still a problem, please contact via our official email [email protected] We are always willing to help.
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Glenn
Feb 7, 2024
Happy with Final Product
For starters, I would give this a 5 for quality of print product; and also customer service. However, I am giving it a 4 based on not receiving the correct order in the first place. I had to file a complaint with attached photos via email to customer service department. But, like their posted guarantee, they did come through and ultimately get it right and I am very happy with final product.
Response from FamiPrintsFeb 9, 2024
Hi Glenn, Thank you for sharing your experience with us. We're truly sorry for the initial mix-up with your order but are delighted to hear that our customer service team was able to swiftly address the issue and ensure you received the correct product in the end. Your satisfaction is our top priority, and we're thrilled to hear that you're happy with the final result. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
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Grace S.
Feb 7, 2024
Great gift to cherish a memorable occasion
I made this as a gift for a friend who lost his mother. They are a music family and I wanted to give them something special that would stand the test of time and be something to cherish. The music looks like an album and it can be read for the meaning of the song, and the background has the dark look of a record but the music notes can be seen on it too. It was perfect for the occasion.
Response from FamiPrintsFeb 7, 2024
Hi Grace, Thank you for sharing your heartfelt story. We're honored to have played a part in creating a meaningful gift during such a difficult time. It warms our hearts to know that our product resonated with you and provided comfort to your friend's family. If there's ever anything more we can do to support you or help create special memories, please don't hesitate to reach out. 🌹💕
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