FamiPrintsReviews of famiprints.com

Great looking product. Shipping and packaging was great to keep it safe. Will make a great gift on our wedding day.

The purchase was easy and simple. However, that’s were the pros ended immediately. Purchased the item with a date range for delivery. This date range came and went with no communication or updates from the company. I emailed as I purchased the item for a specific occasion. Received a generic email the first time and an email stating they would send a tracking number. On the third email, days after it should have arrived, there was a tracking number. Unfortunately, it didn’t return to any information. Site indicated it couldn’t identify the shipping company. Two weeks later when I indicated I was going to dispute the transaction with my bank, I receive the same tracking number but it works now. This tells me the company did NOT ship my package and gave me the runaround until they realized I was going to get a refund. If you want something in a timely manner, I do NOT recommend this company. If you want good communication and customer service, I do NOT recommend. Take your money elsewhere perhaps Etsy.

never received the order

I would like to start saying that I don't know why in my head I thought the disc with the lyrics on it would be a real disc, acrylic kind, added to the canvas to give a 3D look, and the lyrics would be printed on it. Well it's not, it's printed like a disc/DVD directly on canvas. So I was a little disappointed at first. I still gave 5 stars because it was my misunderstanding about the product. It wasn't discribed like that, I assumed. I see it wasn't their fault. The canvas is very well done and very good print quality. I had a problem doing it online as I got stuck at the cart section and couldn't move forward with my order. I had to contact the company, discribe what I wanted and ask them to do from their end. I was a little worry that the images wouldn't be positioned exactly the way I was doing the project myself, but they emailed me a preview that looks just like the one I put together myself. When it arrived at my home, it was perfect, well packet, no damages to the canvas. A beautiful 10-Year anniversary gift! Thank you for your patience with me. The result is well done as I expected. And I am a picky girl. :)

The product looked great and came as advertised. My wife loved it. Confusion about the delivery date and receiving emails out of sequence was the reason I gave it four stars instead of five.

Wonderful it was great always good

Gave this gift to my daughter and son-in-law for their 20th wedding anniversary and they loved it. Glad I found this product through a Google search. Definitely recommend.

Their communication skills and ability to follow directions are horrible. I asked them NOT to use UPS and to be called in my directions. I got an email ignoring my requests with product updates including a tracking number. And another telling me my product was on the way....via UPS! I responded to each email restating NOT to use UPS! If you local UPS driver smokes, don't order from them! It came and it still reeks days later and after being outdoors for a few days. That said, the product arrived on time and as described. The photo quality is good.