FamilyTreeDNAReviews of familytreedna.com

I'm waiting for a response I'm told that everything has to be by email which if you call them,and the chat is with a chatbot not a person. I don't know if it takes weeks or longer to get a response. Now if you are in a group project,and you ask a group Administrators about anything that doesn't have anything to do with the purpose of why people pay for what the company claims to offer you will get a quick response. In group projects the necessary information to confirm a DNA Match is listed on charts. With the Big Y 700 DNA Test it only lists 101 Y STRS which those Y STRS are used to confirm DNA Matches. If you know anything about Y DNA Testing you can Google the Haplogroup of people in your Group Projects to confirm if you share any SNPS. Don't expect anyone that works for the company, or that runs group projects to be able to explain anything about the products and services that the company offers. To know and understand how to know what a Y DNA Match is as well as how to know if you have any Y DNA Matches you have to find blogs mainly on Facebook or Reddit where it will be explained with diagrams as well as examples. I have had my Big Y 700 results since 2019,and I have only had 1 DNA Match. The website which is why I contacted the company has told me that these other people whom I Match 95 Y STRS Identically,and the other 6 Y STRS each are only 1 deviation of difference also that I share Identical SNPS with within the lessthan the last 1,500 years that's Matching both ways to confirm a Y DNA Match the Website is telling me that they aren't DNA Matches? I'm hoping that they are taking me seriously,and if the information that I know to be true explain to me how much closer the DNA needs to Match to confirm a Y DNA Match if there isn't an issue with the Website which if so could take years before it's fixed?OK it's Monday November 13th after posting the information to the owners of the Y DNA Test in my Group Project as well as contacting Customer Service nothing to complain about taken care of 👍

I paid the 19 dollars to unlock the chromosome browser some time ago, and found it unlocked only for myself, and not the other three DNA kits that I manage. So I paid a further 19 dollars to unlock the chromosome browser for one of the kits I manage - a little anxiously because I read the negative reviews of the website - but the response was instant and the chromosome browser was available immediately. Happy, thanks

Never Again. After having places an order and paid, i waited 6 weeks. The company told me the delivery time is 2 months !!! After 2 months the company explained its impossible to deliver in France. Since that time, i wait for m'y money back. Dont deal with this fraudulous company.

Super reliable. But, customer service is severely lacking. Unfortunately, cannot resurrect my ancestor. Yet, they insist on making me find some dna. I order mtdna and they could not use my sample. Will NOT refund. Insist that I find another victim.

Very kind and helpful sales team. Upon checking the info it appears a great feature is the processing of kit on-site in state-of-art laboratory. FamilyTree delivers the highest standards in correlation to donors sample.

I did a free autosomal transfer but it corrupted apparently so I had to message them for the corrupted kit to be removed. It took....a while. I had to e-mail them to remind them to do it, and it was done pretty much within two days of that follow-up e-mail. I gave them the benefit of the doubt and tried the autosomal transfer again, and this time it seemed to be working as I had the option for the autosomal unlock, so I paid around $19 for the unlock. Then....nothing. I wait about 10 days, still nothing so I message customer service to ask what is going on. They ask me to send over my DNA file, which I do, and they tell me they'll send it off to IT and it could take a few weeks. No problem. I purchased this in late March, messaged them in early April. I then did a follow up e-mail at the end of May since I'm still waiting to receive what I paid for and was told that the issue was apparently tricky. It's now almost mid-June and I'm STILL waiting for something that I paid for at the end of March. I understand glitches happen but honestly the lack of communication and wait time is unacceptable for paying customers. It's like this company is being ran as a side-gig by one person with a 9-5 job. Edit: It's now October 2023 and I'm STILL waiting for the unlock I paid for back in March. Edit 2: I decided to follow up, yet again, by messaging them a week and a half ago now. I've yet to receive any response back. It's now November and I'm still waiting on something I paid for in March.

A lot of you read on this company is hipe. The real truth is they don't care about you except to get your money. Most of it is basic and not high tech. They're thieves and liars. They scam you and use unorthodox business practices They use online family tree and info generating fake info.

They leave much to be desired. I doubt their claims are accurate and trust they fail doing accurate DNA testing as they claim. They base their reviews on misleading information. . It's not about customer satisfaction but rather stealing their money. I ordered by mistake, refused their delivery, and their reply was we are charging $25.00 for your cancellation of the item. Which I did NOT agree to any of it. I trust all of their claims are untrue and dishonest.