FamilyTreeDNA is a pioneer and leader in the field of genetic genealogy, empowering individuals to explore their roots and connect with relatives through advanced DNA testing. Founded in 2000, we were the first company to offer direct-to-consumer DNA tests for ancestry and continue to lead the industry with our cutting-edge Y-DNA, mtDNA, and autosomal testing.With a global database of millions of testers, FamilyTreeDNA helps customers break through genealogical brick walls, discover their heritage, and uncover connections across generations. Our mission is to make the journey of discovery accessible to everyone — from casual family historians to professional genealogists.Trusted by researchers, family historians, and curious minds alike, FamilyTreeDNA offers unmatched accuracy, privacy protection, and customer support. Join our community and say goodbye to brick walls.
FamilyTreeDNA (familytreedna.com) has 261 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Also known as
familytreedna.com
Website
familytreedna.com
Category
Kids & Family
Location
Houston, Texas
Listed on Five Star Index
2026
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The company replied to 20% of reviews.
Latest
Most recent review: October 2026.
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Update: A rep replied to me within a few hours with an apology and the kit was sent out right away. I updated my rating accordingly.
I ordered a Big Y DNA test on saturday 04/18. Five days later, and the order has not even been shipped. Very disappointing that a few hundred dollars does not even deserve basic service in their eyes. i wish I read the reviews before ordering because this sounds like more of a pattern than a mistake. If anyone from the company is reading this, please don't offer services that cost a few hundred dollars if there is not an intent to deliver them within a reasonable time.
Response from FamilyTreeDNAJun 23, 2026
Thank you for updating your review and giving us the opportunity to make this right. We sincerely apologize that your Big Y-700 kit was not shipped promptly and that you had to contact us to get the issue resolved. We understand how frustrating that was, especially after making such a significant purchase. We’re glad our team was able to respond quickly and get your kit on its way, and we appreciate your patience.
JP
Joel P.
EDIT - No support, no product resolved
Purchased upgrade to process my rawdna on 30 July, it is now 17 September and still no results despite the website claiming it takes 24 hours. I have spent 19 dollars for nothing, and the support is extraordinarily slow to respond.
Update: the support team offered me a full refund as well as resolved my issue after this, which I deeply appreciate and has left me with an overall good experience
Response from FamilyTreeDNASep 22, 2025
We’re sorry for the delay in our customer service response and any frustration it may have caused. We’ve sent a request for additional information so we can look into this further and help resolve the issue as quickly as possible.
Thank you for your patience — we’re here to help.
NE
norah E.
Great mtDNA knowledge and excellent support system!
I used Family Tree DNA for their mtDNA test and I was soon impressed by the depth in and details of the report i had received from them. It helped me learn more about my maternal ancestry than I ever expected to learn. Their customer service was also fantastic acting quick, friendly, and helpful. One star off only because it could be more user friendly to those like me who are not entirely familiar with it all.
Response from FamilyTreeDNAJun 24, 2025
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that our mtDNA test helped you discover more about your maternal ancestry than you expected — that’s exactly the kind of meaningful insight we aim to provide.
We’re also glad our customer service team made a positive impression. We know that diving into genetic genealogy can feel a bit overwhelming at first, so we truly appreciate your note about making the experience more user-friendly. That’s something we’re actively working on, and your input helps us improve.
Thanks again for being part of the FamilyTreeDNA community — and for trusting us with your journey of discovery!
DL
D L.
Is really the only Y-DNA site (for…
Is really the only Y-DNA site (for males only), even worth considering testing at. They by and far, have the largest Y-DNA database so most people will get their closest matches. There are other test sites like Y-Seq, and others, but FTDNA does not allow uploads of Y-DNA results (Exactly like Ancestry does not allow Autosomal uploads from other sites). One thing you can do is take your FTDNA results and upload to Yfull.com, this is especially useful for folks over on the Europe side, as well as picking up additional testers from a variety of other Y-DNA test sites.
The Y-DNA testing is much more involved than the quick and dirty and very low cost Autosomal test (different type of DNA), and is quite a lot of lab work. Personally, with the much higher volume of testers, more automated labs, and all that, the prices should have easily dropped to half by now, but since they are the 800 lbs Gorilla in the market, they get to still command top dollar.
Y-DNA testing is not anywhere close to the level of testing that we find in the autosomal market, so don't expect a bunch of close matches like you do with Ancestry. Some may have 5, some will not find a close ancestor in the past 2,000 years, others may find 30 close matches. This will improve greatly with time, especially with the volumes picking up. And also keep in mind this is only testing the father's father's father's and on back, so it is very narrow and specific, unlike autosomal that is a great big V, and thus a lot more matches.
But Y-DNA does not dilute like autosomal over time as autosomal divides and recombines, and gets quite sketchy for matches by 1700 (if it even reaches that on some lines). It is passed down fully intact for 10's of thousands and even much further back. Except random mutations that occur every ~80 years, and are then passed down to all that man's sons.
With anything below the Y-700 Big-Y test, it won't be of a whole lot of use, so if you go this route, plan on that test. However, you can order a lower level test, like the Y-67, and upgrade at a later date, but it will cost less in the end to do it all up front.
As time goes on, and new people test you will discover more matches, but you may be waiting for seven years to get one. Another approach is to work your genealogy tree, find someone that descends from your 6th GGF, and work on getting them tested. Y will definitely show a match, where Autosomal often will not. This can confirm your lineage, or even help you understand why you cannot find anything, and interesting things like your matches, or should be matches do not carry your surname, and digging deeper you find 5GGF died in the Rev War, his wife remarried, and all the kids of the first man took on the surname of the second husband.
I've knocked them down by one star because of multiple people I worked with in the past year had some difficulties cause by hiccups, usually transfers from the lab computer system to the system users interface with. But to their credit, all the situations were eventually resolved, some requiring weekly calls over an extensive period of time. One call should get the problem resolved, but when there is a problem it usually takes more than that, and only one time so far did it take 20 calls, and yes, it was their fault, and not a testing problem or restart. This may be due to their growing pains, hopefully they can get these things resolved. It would be nice if they were proactive and discovered the problems before hand, and notified the user they were having some difficulties. And really it should not have taken more than a week for any of these to be resolved, instead of months and months (but in only one case).
However, their Family Finder test database is definitely one of the smallest ones out there, if you are not familiar, this is the low cost Autosomal DNA version of the test that places like Ancestry, 23andMe, MyHeritage, etc. do. In fact if you look hard enough, one can find these tests for under 10 dollars, except Ancestry, which you can atypically find for 38 dollars. Ancestry.com would be the #1 site by far, to test Autosomal DNA. Why? They have +25 million people tested, and you will find the most matches with Ancestry, where FTDNA only has about 1.6 million testers, so most folks will get 14x the matches. 23andMe has ~14 million testers. MyHeritage has about 8.5 million testers.
Response from FamilyTreeDNAJun 24, 2025
Thank you for taking the time to write such a detailed and thoughtful review — we truly appreciate your depth of knowledge and your passion for genetic genealogy.
DG
DNA G.
few are happy about the forced use of myheritage for family trees
I have been a customer a family tree DNA for well over a decade. Their product is good and the results are wonderful. I have no complaints from the prior owner Mr Greenspan, however the company he has sold out to now is not the greatest. I don't like the merge with myheritage they are one of the worst sites out there for a family tree. For years all we've asked for is a place on our family tree DNA account to add a link to your online tree wherever you would like it to be. This would require no resources on the part of family tree DNA whatsoever just a simple box for someone to enter a link. And yet you're forced to use a crappy company's family tree! Hopefully the myheritage merge goes away and a link box is added sometime in the near future.
JI
Jay in O.
FamilyTreeDNA.com is the best place for DNA testing for genealogy for my many years of researching
Do your atDNA test at Ancestry.com and transfer the results to FamilyTreeDNA.com, Gedmatch.com, etc. Use all the tools at all web sites.
Males Test your yDNA and mtDNA and females test your mtDNA at FamilyTreeDNA.com Use all their tools and join groups that can help. Note that males with 12 marker exact matches are all cousins. Common ancestor could live next door or was born thousands of years ago. Create pedigree charts for all 12 marker exact matches. Some will be dead. The Big Y 700 will help determine how closely your matches are related to you. I do not like the current need to use family trees at MyHeritage. And server? response is slow for searches.
AG
Al G.
Comprehensive Y-DNA Testing with LOTS of room for Improvement
Family Tree DNA’s BigY-700 is the best Y-DNA test available, supported by an active community of volunteer experts to help interpret results (official and unofficial Facebook groups can be valuable resources for new and experienced users alike). However, the website feels outdated and slow, and some community advice can be misleading. For example, BigY may only provide for some testers a Y-haplogroup dating back over 2000 years, and additional costly tests are often necessary. Furthermore, some recommendations—like testing close relatives to have private variants named—may not align with all users' goals. Other products: autosomal DNA just OK (now they offer a partial Y-haplogroup usually several thousdand years old, something that 23andMe has been doing for years); mtFull Sequence (not very useful for genealogy. Lots of room for improvement in the way these results are presented).
MB
Magnus B.
Det enda företaget som erbjuder…
Det enda företaget som erbjuder Autosomala, mtDNA och Y-DNA tester. Discovery tools är suveräna.
Har varit kund sedan 2015. Inga årsavgifter.
Bara en fyra pga av de långa ledtiderna (åtminstone för BigY).