FamilyTreeDNAReviews of familytreedna.com

We were asked to do BigY test through this group by a family member. We purchased a lifelong subscription as there were no options for much less. Sent a kit with upper and lower case vowel and could not get connected for months. No customer service for top dollar charges. We are now going to be unable to build a family tree from September 2024 as they’ve ‘partnered’ with MyHeritage who want hundreds for access to their platform. We have asked for a refund. No response from FamilyTreeDNA. We will be pursuing this! DO NOT JOIN THIS GROUP! Save yourself gross frustration and wasting your money. Appalling on every level.

Horrible website. Essentially a marketing center trying to sell DNA tests. Not user friendly, many key functions never worked in the several months that I occasionally visited. Family surname sites are a joke. Several members and the moderators repeatedly pushed me to get an expensive ($400+) Y DNA test, but would not promise to provide me anything in return. They hoard members ancestry and won’t share it. This site is 100% SCAM.

I went to delete my family tree DNA account there no way to delete my account I look every where on their site to delete my account plus it giving me false information about my family where we were from I am not 100% Europe I am not 76% England and western Europe I gonna stop using their site I know where family was from

I found my connections to my mother’s line that I could never have found without mitochondrial DNA. I love these tools.

I purchased a DNA kit in August 2023 and still have not received it; it has been almost a year. DHL shipped it, but Family Tree DNA could have contacted DHL and charged for the shipping, but they did not. I wrote to Family Tree DNA again on June 19th and have yet to receive any response.

not worth it. autosomal test did not give alot of insight, somewhat inaccurate

Dreadful. Applied for two test kits for which they require two consent forms, but they only sent one. They do not respond to e-mails but direct you to complete an online query form on their website. I repeatedly completed these query forms over several months as no response to my query re the consent forms was received. Eventually I received an e-mail from customer services, apologising, with the excuse that all my completed online forms had ended up in their "spam" box. Obviously they don't check their spam box for months at a time. By then the consent forms had been revised and the one old one was no longer valid. I received an e-mail attachment for me to print out the forms myself. (I do not currently have access to a printer.) I asked them to post me the forms - guess what - no response. 23 October 2024 update I received an e-mail saying the results were ready, but have never been able to log in to look at them. It's always failed, even though I meticulously enter the passwords etc. given on application.

I concur with the reviews who believe the operation is a scam on the growing interest in DNA tests. A cumbersome service process, poor or less than knowledgeable IT. Things don't upload or downloaded video doesn't play. Direct e-mails to the CEO are blocked. Kicking myself for not finding these reviews first; it would have saved $$$$$! There's enough here to suggest to Mr. Greenspan to issue refunds to all those who have used their customer service system to solve problems. This form should be: dates (plural) of experience. I'm up to 3 weeks of trying to solve issues. Many days, many contacts, many hours spent waiting for responses.