FamilyPoolFunReviews of familypoolfun.com

Awful awful company. I do not generally leave reviews but the lack of professionalism when speaking with who I'm assuming was "Jay" was astounding. If you want a refund, call your credit card company directly to file a dispute. They are much more helpful. I was charged almost $4,000 and never received what I ordered. Terrible terrible business. Do not order from them!

THIS COMPANY IS A SCAM!! Don’t be fooled by FAKE reviews to try to get their ratings up! Absolutely the worst company I have ever been in contact with! Read my review from May!! JAY BACKER IS A CROOK!!!! Please do not give this sham company your HARD EARNED MONEY!!!

Horrible customer service, not very truthful. They have no idea what there doing, you try to call and speak with someone about the countless items missing from your order..... unfortunately that's a non existent option. They want you to communicate threw emails and then you have to wait weeks for a reply. I placed my order around may of 2020 started receiving items slowly in March 2021they said to me that I'll be getting a 2021 pool and items received clearly stated on the boxes "Inspected"on 2016 as well as 2019 so the truth and honesty these people provide fall quite short of both.. they say there a Christian company I think they need to repent they are far from being christian as one could be. Not a nice company to do business with. JAY is so sweet when he's selling a pool but horrible when that customer needs assistance. STAY AWAY, YOU WORK TO HARD FOR YOUR MONEY!! I would truly go somewhere else.

Purchased a pool, liner and pad. Waited 8 weeks to receive it. No communication from Familypoolfun. Received pool with wrong liner and no pad($100 pad) tried contacting them again and no answer. Spend your money elsewhere. you will have issues and they wont respond to help

Stay away from this company they are crooked i ordered pool from them they told me in 6 weeks the pool is gonna arrives. months after months no pool when i called nobody’s answers the phone i called again another day finally they answered the phone customer service rude with attitude oh they dont have the pool in stock.they be selling people pool online which they dont even have it in stock they dont even send any email just to tell you that they dont have the pool in stock if i didnt call them they wasn't gonna call or email me To tell me that.its easy for them to take ur money but to refund ur money always a problem so advised any one stay away crap from this company..go to pool warehouse easy process with them

This company has the worst customer service I have ever experienced. Do not purchase anything from them. I was supposed to get a return mail sticker and they were to cover the return cost of pool steps , but after 7 days of calling and emailing I just got a return address. I should have done more searching, but didn't. Prices aren't that great; it's not worth the aggravation.

Wish they had a zero stars option! I ordered my pool 3/18/2021, after 2 weeks and not hearing anything I called to check my order they told me I had to pay an additional $100 delivery fee and it would be at my house in 6 weeks. 5 weeks later and hadn't hear anything I called to check the status of my order the guy that answered the phone told me to hold multiple times and told me he was getting ready to close, was very short with me and I was frustrated asked when my order would arrive he told me that I hadn't clicked a button on the liability agreement so they had been waiting on that and as soon as I did that they would send my pool out I told them how frustrated I was that they have $1900 of my money and only needed 1 button clicked and couldn't at least call and let me know he assured me that they would get it sent out as soon as they had that done, as we were getting off the phone the man started talking about me before hanging up all the way saying "well you're the one who dropped the ball" I immediately called back and told him I heard what he said and he started yelling at me over and over again saying I was rude it was my fault the pool hadn't been shipped and I dropped the ball then hung up on me. I tried to call back and nobody would answer. I had my husband call the next day to check our order status because I submitted the liability agreement the rude man said I dropped the ball on and he talked to a lady who told him that everything was submitted and we would receive an email with our tracking # in the next few days. It is now 2 weeks later everytime we call the phone is busy, we have texted and was told to email (we did) which we have gotten no response from. So it has been over 10 weeks since we ordered, they have $1900 of our money and we have nothing and nobody will respond.

Ordered a liner and had it installed. Liner seams are inside out. No way to keep it clean as algae and dirt will get trapped under excess seam material. We are now out $600 for liner and $1,000 for install and Family Pool Fun promise of 100% satisfaction is a lie.NO calls back. Their site allows you to order liners and after taking your money they tell you a few dys later its 7-8 weeks before you get the liner. Summer will be over. I am sick over this.