FamilyPoolFunReviews of familypoolfun.com

These people are very shaddy - they 'work' out of their house. Google map the address they provide... When we called them directly to ask if they really had an item in stock, they said yes. I said so if we order today, you will ship out within 3 days? They said yes. Weeks later NOTHING. They have NO stock.

The worst customer service! Treated as though I owed them something.. Would even give them a star.. Buy elsewhere. You will be a lot happier.

I wouldn’t even give a one star but had no choice, tried to cancel an order before it was processed by phone and was told I could only do that online. I did as requested again before it was processed! Called the customer service number three times and finally was sent return label and was told that since I canceled before processing there would be no fees. I was charged $35.55 would not and will not recommend!

Can I give Zero Stars? Worst service ever - seriously 15 phone calls - 7 e-mails, 3 complaints on their website, 18 photo's and a call to my credit card company and I still have no resolution - it's been 30 days since I received the wrong product - not only was the shipment late, but it was the wrong brand, style, color and what I got was a cheaper version - bait and switch. Now they won't help me with the returns - so mad I could spit Finally got a return label that says ship to me again - not to them. Scam after scam after scam - I've been hung up on, and told by a woman named Cierra that they would tell my credit card company that I refused to return the item. they are liars and cheaters and don't deserve to spend a little time in jail for fraud.

I bought a pool kit in April which includes a liner. Got the pool in May with no liner. Got a email from Evett saying liner would be hear in 3 to 4 weeks. Here I'm at August 27 still no liner or any update on it. Called to day and inquired about liner. Was told I would have to submit a request to get a request # before they could tell me anything. Even thought they took my $$$ and a order # isn't good enough. I have to go fill out a form. What a joke. I found the liner thru Dohenys. It will be here in 2 days. Will never use this company again. Will go thru Dohenys for everything else I need. Family pools customer service was rude and I could barely understand what she said. Thru with this company. I've been nice thru this whole experience and was treated like it was my fault. I shouldn't have to request a # for a product they have been paid for. Got me doing all the work. So may god have mercy on the owners soul cause I don't. I know I will never receive a liner even though I paid for it. Shouldn't be selling products u don't have. I pray ever night that this company goes bankrupt. Cause u reap what u sow in life.

DO NOT SUPPORT THIS BUSINESS. My husband called today to get help with setting up our pool. He was speaking with a woman and she wasn't quite understanding his question. A man in the background thensaid very loudly "are you f****ing stupid?!" to my husband. It turns out the guy who said that, is the supervisor. My husband immediately hung up the phone. We stared at each other in disbelief and called back. The supervisor immediately started talking over us. He would not let us get one word in. Not ONE WORD. The supervisor told us he would send the audio recording of the initial phone call. He kept ranting and ranting and eventually said he changed his mind and is NOT going to send the recording because "nothing can happen to someone for swearing anyways". Sounds like an admission of guilt to me. I cannot believe a supervisor would speak this way to customers. The fact that he would not try to resolve this issue and constantly spoke over us and denied everything makes us not even want to have this pool. We will be doing everything in our power to return this pool. We will be reporting this business to every outlet available. Do yourself a favor, buy a pool from literally anywhere else.

all g ot was a ladder ... no steps

The so called owner named JAY is so disrespectful and very unprofessional. While running family pool fun, he also is a volunteer firefighter. While it is a wonderful service being he is volunteering his time, he still needs to realize that he has a FULL TIME business to operate. Recently he took my call and basically hung up my conversation as he claimed he had a fire call. While this is business is the source of his income, Jay needs to realize that this is his number one priority and cannot treat customers in this manner. Good only knows how he treats a 911 call victim. Worst customer service I have ever encounter—I would go elsewhere to make a purchase as there are numerous companies out there that are willing to service their customers….unlike JAY.