FamilyPoolFunReviews of familypoolfun.com

Had to call numerous times and email to get confirmation and tracking number. I didn’t receive my whole order. What I did receive was incorrect. What was on the box description was not in the box. Also what was on my invoice. I didn’t know until I had the contractor here putting my pool up. Needless to say I had to continue with the install. Put a claim requesting a complete refund and they pay for shipping return and restocking. Extremely disappointed and upset. Especially when I spent a lot of money. Horrible absolutely horrible.

SCAM SCAM SCAM SCAM SCAM SCAM SCAM This place is a scam. Somebody needs to shut this place down. They are accepting orders when they have no way of getting the product. I added a $5,000 slide to my cart and was about to finalize the payment when I decided to call the company. She proceeded to tell me they don't have any inventory and no way to get any. SCAM SCAM SCAM SCAM SCAM SCAM SCAM

I have used Family Pool Fun for over 10 years and never had a problem. There must be something going on with the company because I have been trying for over a month to order a part for my filter. At the beginning, Jay told me that several of his employees were in the hospital and asked that I give him a few days and try again later. I did. Then I left numerous messages and called so many times that the receptionist knew immediately what I wanted. She was very apologetic but could not get Jay to call me back, time after time. She finally gave me my original order information and I was able to order the part from somewhere else. I just wish someone in the company would have explained the problem as we all have 'bad days', but as it is, I would not recommend this company as it is right now. I hope that they are able to fix the problems and go back to the company that they were before.

I had ordered a safety winter cover for my in ground pool. I received my a cover. Once I got the pool closed and ready for the cover I opened up my box to realize they sent me a cover that was 4’ to small. I checked my order I ordered correctly but they sent me the wrong one. I have been trying now for almost a month to get the correct cover that I paid for to no avail. I have supplied every picture of the order I received upon their request and now I’m being ghosted. Everytime I call and ask for jay whom seems to be the only person who can help me with this is always either busy or out in the field somewhere. There’s no other owner manager supervisor that I can talk to. So as of now I’m out $800 dollars and a pool that was winterized that is still open to the elements so now a big waste of money on closing chemicals and not mention time and what it’s going to take to open it. Don’t don’t buy from this company

Absolutely horrible experience. Ordered winter safety cover, paid for it, and nothing but problems after that. Delays, excuses, hung up on, cut short without being able to finish explaining my concerns, lectures about being a "prideful woman" for questioning this man (Jay). Canceled order, refund process went from 5 days to 20 days to having to file a dispute with my bank, which I won. This guy talks the talk but doesn't walk the walk. My advice is to avoid him and this company.

Familypoolfun.com is by far the worst customer service that I have ever had in my life. The guy running the show is very arrogant and does not stand behind his warranties on your pools...If I knew now back, then I would have not bought anything from this place...Buyer BEWARE...!!!

I don’t like giving bad reviews but in this case I have to I ordered my pool July 14. It finally came July 26. Everything came but the liner I gave a $300 deposit to the pool company who was supposed to come on the 27th to install the pool and because of my cancellation I lost my $300 deposit due to the company.told me they could’ve installed another pool on the same day. The woman that answers the phone is very rude. She actually had my brother curse her which wasn’t very nice but he saw how distraught I was now the original pool company told me they cannot install the pool until the third Saturday of August now I am in search of another pool company I will never purchase or recommend this company to anyone

I hate the fact I have to give a rating before posting my review. This company is awful and they will rip you off! I will spare you the lengthy story of how they ripped us off. We cancelled our order after their screw up twice. Our order never shipped and they kept $72 of our money. Please just know the customer service is awful. Helen and Jay are rude and they appear to be so unorganized and incompetent. Yet, they’ll place the blame on you. Buyer be aware!!!! Save yourself the aggravation and go elsewhere.