FamilyPoolFunReviews of familypoolfun.com

Ordered on May 9th. I’ve been given 3 delivery dates. Still no pool.

Can’t be trusted as reiterated by others. Lies about ship dates and lead times. Has been paid for over 10 weeks in full. Order may 17th, called after complaining for a week about getting a ship date to only lie for a July 6th ship week. No shipment, no call, nothing. Trying to get a refund bc the only reason we bought from them was a 3-4 week ship time even though the website says 24 hr shipping. Lie after lie after lie.

I called the Browns Valley sheriffs department today to start to report to get my money back. You can also contact the Minnesota attorney general if you are going thru the same thing that we have with this company taking our money then having 4 false expected delivery dates and still don’t have a pool. We’ve had zero communication or responses to hundreds of emails, messages and calls. Only time they message is to push it back our delivery even longer. We called them in May to make sure they had the pool we wanted. They owner assured us that they did have it in stock. We paid for it in full and then suddenly the pool just disappeared!! They can’t ever answer the phone let alone an email. Taking thousands of dollars and then disappearing is not ok!! They are also deleting posts off their Facebook page So everyone that complains gets deleted and then blocked.

Can’t get ahold of anyone. It’s been 5 weeks still haven’t received a pool. No one will call or email back.

Do NOT order!!! All these people complaining are right!!!! We ordered our pool in June 3rd. They took our money right away, website stated delivery within two weeks. After 2 weeks we asked where is our pool, got the same answer that manufacture did something wrong and it will be shipped two weeks later. Every week we would email with no answer. After five unanswered email, Jay replied with scheduled delivery dates for July. Of course we have not received anything. Also he said if we want to cancel, there are other families waiting for the pool and that manufactures say it will be even harder to get pool next year. What a disgusting manipulation. We just requested a full refund. We are ready to press charges as well. We spent thousands of dollars for leveling the ground and additional pool items. I am disgusted and we won’t let them to get away with playing, lying and manipulating with people like that.

If there was an option for zero stars that is what this company would be rated. They were so quick to reel you in on their website with false information. FIRST of all I ordered my pool in May and just got it 3 days ago without a liner that was included on my order and NOT noted that it would be shipped separately. Which is what the company is saying now. Got an email on Friday that I would receive my liner by this week. However you ask for a confirmation number and tracking number but they can't provide. So let's call the company and now to be told it could be another 2 weeks. So needless to say they got their money while we still have an uncompleted pool. As you can read and see here this is a very dishonest company. I highly DO NOT recommend this company. Shop around at other companies that are straight up honest on their sites even if you have to pay a little more for the pool. It will be worth it in the end.

Do not order from this company, they will rip you off! I ordered a pool in April and was told it would take until end of June to get it. Here it is, end of July with no pool, no refund, and no contact from the company despite several calls, emails and texts. They were very kind and helpful when I ordered, but have now stolen my money and from other reviews, it looks like I'm not the only one.

UPDATE: so when I disputed my charge with paypal the seller had 10 days to reply on the 10th day jay sends out the tracking number that he sent out the pool that day. Thank God i canceled the order through email so i was granted a refund because i already ordered another pool from the pool factory took 12 days after i ordered the pool to get it delievered. DO NOT ORDER FROM THEM it will be a headache. I RECOMMEND YOU ORDER FROM THE POOL FACTORY KEEP LOOKING ON THEIR PAGE THEY UPDATE INVENTORY EVERY DAY.