FamilyPoolFunReviews of familypoolfun.com

DO NOT order. I made an order in May and was told it would be delay because of Covid. My delivery date was pushed back so many times. on 7/30 I decided not to wait anymore as once more a deadline had come and gone. I canceled my order and waited a week for the refund. 2 weeks ago I ordered from The Pool Factory and my pool is already at the distribution center and will be in my house this week. family pool fun told me that the manufacture was behind and that next year it would be harder to get a pool. Save yourself a headache and just buy from the pool factory. you might have to wait for them to stock up on the size you are looking for but it will be less than waiting on your pool from family pool fun.

DO NOT ORDER!!! BUYER BEWARE!!! I ordered my pool on June 22, 2020 and was called the next day to confirm order. The lady I spoke with told me it would be delivered in exactly 4 weeks. As it came closer to 4 weeks I heard nothing so I contacted the company. You cannot get through on their phone numbers so I emailed several times. The owner Jay called me and BERATED me on the phone for basically inquiring about my order. He then proceeded to raise his voice that I had given him the wrong number to call and then he said and I quote, "Go back! Go back and look at your email!" After we hung up I did go back and look and I had given him the CORRECT phone number. I was dumb enough to allow him to talk me into proceeding with the pool order because he assured me it would arrive the first week of August. As you can imagine, that time came and no pool arrived. He then told me 2 more weeks. The emails he does actually answer normally have a copied and pasted section about Covid and the warehouse missing the shipping schedule. In his emails he explains that some companies are taking 6 to 8 weeks to process orders yet his company (FamilyPoolFun) is not. BUT here I was at week 6 and told 2 more weeks. I hope he realizes people can do simple addition. I demanded my refund. I emailed after several days to check on my refund and he THEN told me he told the warehouse to cancel my order. My pool was never even at the warehouse according to previous emails! He then actually tried to convince me to put a pool on lay-a-way (he said other customers are choosing to do lay-a-way) since pools will be more expensive in 2021 due to the shortage this year. He sent me a cancelled invoice and told me 3 to 18 business days for my refund to process. I received my refund 9 business days later (which is today). Surprise! He retained $85 of my money as a "cancellation fee". A fee for a product HE NEVER HAD!! He has very poor business practices. He claimed he had merchanise in stock only so people would purchase. There really is a pool shortage, you can look it up, but he saw the opportunity to line his pockets and he took it by claiming he had what others did not. Then people began getting wise and demanding to know where their orders are and wanting refunds. He does not update you until you actually slam him with emails and then he spins another story of the warehouse missing the delivery deadline. He commented on someone else's review that he was allowing orders from his website in order to place customers on a waiting list. It does not state that on his website, it says the items are IN STOCK and that is FALSE! He seems shocked that people are angry. No wonder - customers believed he had the products in stock and many of us spent hundreds to thousands to prepare our yards where our pools were to be installed - YET THERE IS NO POOL! He rarely communicates and when he does, he lies and comes off incredibly disrespectful. Please listen to me and to everyone else who has had the headache of dealing with this business. SHOP ELSEWHERE!!!

Awful company....promises but no follow through. Promised my pool 3 to 4 weeks, here we are over 12 weeks later and no pool. And pool season is almost over. Jay is not to be trusted and is all stalling techniques. Awful company, do not buy from them!

They promised a pool and we set up financing and waited, and waited. You can't reach them by phone, the Facebook does work but they just have a generic response nothing real and the support site where you post your activities has no real responses, they just say resolved. When you get them on the phone, they are rude and lie. 2 months later than the original date we were supposed to/ promised to get the pool and we have nothing but "resolved" activities and no pool or help. FAMILYPOOLFUN YOU SUCK!!!!!

We ordered a new solar pool cover. Our experience was awful...it took forever and I kept calling, they wouldn’t answer their phones, No tracking number. I sent emails and it wasn’t until I contacted Pay Pal and started a claim did they finally send it out. It took 7 weeks.

I bought a pool and several accessories on May 17th didn’t receive the pool until the last week in July. We did not receive the upgrade pool liner I bought for an extra +$300. The pool is not the pool I ordered. They did not send the pump or ladder. I am so upset, their customer service is the worst. I am not a happy customer.

Jay Backer is a scam artist. I purchased my pool on April 30th. I get it! It’s covid. Things are back ordered. But why sell and continue to sell product that you don’t have, and won’t have for months and months. I am understanding to the situation to a certain point. May 30th was our original delivery date. June 30th was the “I’m sorry. Things are delayed.” Delivery date July 23- Aug 3 was the “Please bear with us as we go through this unprecedented time.” Delivery date. Now it’s August 13th and I don’t even get a lame excuse email anymore. Took our money and ran. We graded our backyard, poured concrete and built a deck in preparation for this pool. Yeah, we have a deck to nowhere... looks great.

I've had the worst experience with this company and their lack of communication. I ordered my pool in May and have been given several different delivery dates. I aske them to cancel my order after getting another 3 4 week delay and they charged me a 5% cancellation fee on a pool they couldn't deliver. Not only am I upset I've waited all summer for a pool but they held my money for months and now charge me a cancellation fee. They are horrible business people.