FamilyPoolFunReviews of familypoolfun.com

We ordered pool liner pad advertised on the company’s webpage as “approximately 1/4 inch thick” with a picture of a foot standing on a well padded liner. When the liner arrived it was VERY thin, less than an 1/8” thick. Absolutely not padded. We had paid a total of $209.10 which included $179.09 for the product $2.98 taxes and $27.03 shipping. When we tried to return the product USPS wanted to charge us $97.08 to ship it. We asked B.W Inc Family Pool Fun if they would provide a pre-paid shipping label and they declined. So in effect it would cost us another $97 to return the item in addition to any re-stocking or cancellation fee the company wants to charge us. We decided not to spend the money to return the material. We will not purchase any other items from this company.

The pool shipped very quick however they failed to tell me the liner was being shipped seperately. It has been a month now and still no liner. I can't get anyone to respond to me on when it will be shipped and can't talk to a human at all. Very disappointed in their customer service.

I recently placed an order for a swimming pool from this company and the customer service was so horrendous I cancelled my order and went to backyard Oasis. They refused to give me the name of an owner so I could speak to them regarding how awful the customer service is. As an owner of a business I would want to know if my customer service representatives were behaving in such a way that it would cause a customer to cancel their purchase outright. Do not do business with this company..

Ordered a Aqualuminator pool light with a fountain attachment. The light came but I never received the fountain attachment. Numerous attempts to have a replacement fountain attachment sent out have failed. Had to get a request number followed up by me having to send Family pool fun pictures of my order I received. Took everything out of box and no fountain attachment. Family pool fun viewed my photos saying the fountain attachment is in the box, it’s not.

Ordered a 2 speed pool pump, site said it was in stock. 2.5 weeks later and 2 service tickets asking the ETA… I was told it would. E another 1.5 months….. site stated 7-10 business days… so now I am trying to cancel the order…. 6 service tickets placed and not a single response to cancel…. Mind you the item has not shipped yet…. Update: after a total of 6 cancel requests I still have not received a response. Luckily I worked with my credit card company on this issue. They refunded me and dealt with them…. How this company is still in business with this lack of customer support I have no idea.

Same as many! Last year wanted to order a new sand filter valve. Some delays in communication and then Jay pulled up an old email and sent a hose I had ordered the year before. I did get the valve, but had no use for the hose he sent. Emailed, called, sent through the Support site, requesting a return authorization label to send it back. NO response personally, and each time I inquire on email it says "Your request(new request # each time) has been updated. Guess I'll just try to sell the hose on the internet to someone who actually needs one like it!!

I purchased a 2HP pool for $700.00 from Family Pool Fun less than 1 year ago. Pool pump overheated, tripped the circuit breaker and failed to operate. Jay and the unhelpful staff will not stand behind the warranty. Do your self a favor and take a look at the negative complaints online and on the BBB before doing business with this dishonest company. Next step small claims court.

Ordered a pool in August. Cancelled due to bad service. Its now 5 months later with about 7 support tickets and not one reply. Secondly the staff especially Jeff has very little social skills let alone service skills. Asks me if i want a refund yes or no. The more i try explain this is not a refund issue the more he tell me i must be more effective....do i want a refund yes or no. Clearly besides that he should not be in a service position, his either deaf or dumb.