FamilyPoolFunReviews of familypoolfun.com

Totally agree with other customers that if I can give a zero rating, I would! I placed an order and was trying to confirm it. I just received the call to confirm my order, and from the moment I pick up the phone the person who was supposed to take care of me as a customer who is deciding to spent his money on your company was really disrespectful and unprofessional to the point that hang up the phone on me, She wanted me to explain her why the billing address was different from the shipping address. My business debit card obviously has my business address on it, IT'S A BARBERSHOP, that's why the pool wasn't going to be delivered to that address instead I wanted it to be shipped to my home address. For some reason the representative, which I wish I knew her name, was arguing why I did not have the same shipping and billing address! She can easily look it up on GOOGLE and she will see that it is a Barbershop, not a home. I told her to cancel the order, because if I used the same card to reorder, it would go through because the card has two addresses in the bank account. Just for the company record if you don't want to lose customers, train your staff in how to talk and treat customers. She was rude, disrespectful and unprofessional. I know that my $3000 order will not make you any richer but who knows how many $1000 you can lose for the type of employee that just calls me; SHE SHOULD GET ANOTHER JOB!

If I could put zero stars I would. Don't buy from this company. I had ordered pool steps from them back in Feb. Never delivered. Their records say it was delivered. Now they don't want to talk to us. They are not answering their own customer service request forms. I will be contacting my credit card company about a refund and handling the company. Will also be contacting BBB. Awful experience.

We bought a pool cover in Aug 2020 and we received it promptly. However, it was the wrong cover and did not fit the pool. We contacted them through emails and phone conversations, showing them pictures and proving that we ordered the right product but received the wrong one. They finally stopped talking to me. We contacted our bank and filed a dispute. We finally received our money back in late Apr 2021, thanks to our bank and our documentation. Not sure how this company is still doing business. Wish I had done better research into them before buying.

Ordered a pool 4/11/2021 no pool yet and now they are saying end of may. They have my money and I have nothing. Don't order from this company.

Absolute scam of a company. Took our money and then completely ghosted. Never responded to emails and all phone numbers were false numbers. Only contacted us when we disputed the charges, and instead of helping they said to stop the dispute or they will cancel our order. So order cancelled! Please save yourself the headache!!!

I ordered my pool on 3/17.No updates yet, and after many phone calls and emails. I get another 6 weeks for delivery ,when I was told 6 weeks when I ordered it. I have never dealt with a company that is this bad. I'll be contacting the BBB next. I just wanted a nice pool for my child. It's sad people take advantage especially in this difficult time.

This place needs to be shut down! Busy phones and run around emails! Purchased a pool from them, in April 2020, still dealing with them! Total disgrace!

Ordered a pool liner 2 months ago and nothing yet!!! Called 3 times and was told I would be called back. No calls! Called the last time and told I would receive and email 2-3 days before my liner would be delivered- nothing! We are on 2 years of this Covid pandemic! If you cannot fulfill orders, don’t take them!! Money was removed immediately after ordering ( 2 months ago)! They are quick with that! Very disappointed! I am a very patient person but when you take my money, I expect delivery of the product! If o cancel, I pay a 5% restocking fee on an item that hasn’t left the shelf! Read the reviews, the real reviews before ordering! (Not ones on their website) very frustrated with no answers and a ripped pool liner, still!!!