FamilyPoolFunReviews of familypoolfun.com

I ordered a pool in March 2021 from the website. After 2 weeks of no contact with the company I reached out to find out the estimated delivery. I was unable to talk to someone in person and finally got through to someone via email. I was given another number to call. The person on that end of the phone couldn't give me the estimated date of delivery and transferred me to someone else. A couple of days later, someone did contact me about an additional delivery fee that I had to pay up front. A few more weeks passed with nothing, so I reached out again and was told it would arrive by the end of May. Today I called and they said that it would be June because the manufacturer took too many orders. I haven't paid for the actual pool, so I just wanted to cancel the order and the representative said I had to go to the website to do it. I called customer service on the website and she said I had to cancel from website. What a racket... I am now trying to figure out how to cancel a pool order that thankfully I didn't pay for up front, but now am left without a pool for the summer.

Does not stand behind its products I purchased a pool in march of 2020.. received it and everything else in the package however when I put the pool up the pump quit working after 2 weeks .. I received no response back from my email or phone calls. I had to purchase a new sand pump on my own to keep my pool up and running. Then in August of 2020 my liner got a leak so small somewhere in the seam that i could not locate it.. they did respond to my email asking for picture of tear in seam and a video of what my pump was doing. I could not send a video as it had quit working completely in June! Now because of the no liner with water the wind had taken down part of my pool and i then asked them for make and model as it was nowhere on my invoice so i could buy 1 piece to fix it .. nothing.. thanks to their awful service the extremely windy day yesterday took down my entire pool.. when you pay almost 2000 dollars for a pool you do expect them to stand behind their word.. This company should be closed down with how awful they treat their customers

Purchased Arizona Grand 52 pool in Feb. 2021 Still waiting on the pump . Several excuses as to why it has not been sent. No return call to me and when you call you get hung up on or told no one has spoken to you or your claim has been put in to many times. Do yourself a favor DO NOT ORDER ANYTHING FROM THESE PEOPLE. MY ATTORNEY IS NOW INVOLVED. THEY TAKE YOUR MONEY AND DO NOT GIVE YOU ALL OF WHAT YOU PAY FOR. Temple Link

No stars would be perfect. Phone ordered a foam pad for under my gorilla pad. When installer came to put new liner in he opened the box and said it was the same gorilla pad I already had. Called and they said to email returns. No response so I emailed Jay he wrote back and said I had the correct item. Spent 164.00 from them an 200 at local Bonnie and Clyde's to get foam for under the gorilla pad.. still no RMA number to return item.

DO NOT BUY FROM THIS COMPANY! when you order, they tell you what you want to hear. They sent half of a pool and told me they did not know when the other parts would arrive. I sent all parts back and still have received no correspondence or a refund of over 7k!!!

Ordered my pool last July was assured I would get it month after month but it never came. Blamed it on covid but said that I would for sure have it by end of April 2021.Wasn't delivered so I cancelled my order and was told 18 business days to receive my check. I have not received my refund as of today. I have call numerous times and was told only 1 person could help me so they would email her and have her contact me which she has never done.

Bait and switch?!!!! Buyer Beware!!! Ordered a pool; on line the site said pool was pending then after 3-4 weeks order states CANCELED. I called and was told an employee called my cell 3x and I hung up on her THIS IS BS!! Now to reorder pool it’s 8weeks out to deliver and $600 more than original order price. I wish I read reviews first; usually I do; after this experience I will read reviews before ordering anything. On web site it clear states do Not call regarding tracking an order. I’m waiting for email response since phone calls are a no no Very poor business practices!! Was my order canceled to have me reorder and pay a higher price. I had 3 upgrades on original order and it was pretty much same price they now want for just pool with out any upgrades.I will never use this vendor again and will dissuade anyone else using them. Word of mouth is more damaging than any advertising. They need to be put out of business!!

Would not recommend to ANYONE! I ordered over $700 worth of pool floats and one vacuum cleaner back in April. My order was pending for THREE WEEKS before they cancelled it. I tried to contact by phone several times, by text message, support ticket, and email. Not one helpful person there! I barley got a response back and when I did I was just asking the same thing over and over again. 'What is going on with my order?!' If you want pool supplies go elsewhere!!