Family PandaReviews of familypanda.co

I would give zero stars. Ordered product in November and today 19th Jan.. Still have not received. Have sent a number of emails to which each response is generic, unhelpful and does not address my issue. Have asked for refund but in return another email asking for link for the product. Have already given order number, claim number. Absolutely useless response. Do not order from this company!

This company is a JOKE!!! If I could give zero stars, I would! I ordered December 11th—two ornaments for my boyfriend and one for my sister. We are both pregnant and I thought the ornament with the ultrasound was so cute! More than a week after ordering, they emailed me they did not have the photo of the ultrasound for my sister’s ornament. Now why it took you a week to figure that out, I will never know! Finally got a “your item is on the way” December 26th. I emailed January 2nd as the tracking with DHL never updated and they also use USPS and USPS was saying with the tracking info that they never got it. I sent the tracking info only for them to send it back to me as if I didn’t know how to check it... I legit kept getting premade emails from Family Panda being like “we received your email, we are delayed from holidays, COVID” whatever other BS excuse they could come up with. I FINALLY got mine today—January 17th after it said it shipped Dec 26th. I HAD NO IDEA IT WAS THE RIGHT PACKAGE BECAUSE THE SENDER SAYS “JOHN DOE” if you are a REAL company—you use the damn name!! My sister’s says it shipped January 6th and I swear the baby will be here before the ornament. Don’t waste your time—there is no phone number, emails are a joke!! They need to be held accountable or shutdown because they have ZERO clue how to run a business. STOP emailing people ads for Valentine’s Day when you can’t even push your Christmas orders out!!

Worst company ever. I placed an order on 9 of December, a Christmas gift and it is now mid of January and my order hasn't arrived yet. I spoke with them and they said I haven't ordered something. Although I have a tracking link which places my order in Frankfurt! Terrible customer support they have no idea how to track the customers orders in their systems. Of course they won't refund my money. I am thinking this is a fraud and I will move legally. Don't ever order from them or you will just lose your money.

My son ordered a Christmas gift and accidentally put in the wrong address. He emailed Family Panda with the correct address and they confirmed that they changed address. USPS tracking showed on 01/05/21 the package was returned to sender because Family Panda did not update the address. My son requested that the package be mailed to the correct address or be refunded. Family Panda tried to blame USPS and said it isn't their problem and they won't do anything to help. Such a terrible company.

Never received my order placed 10 days before Christmas as a gift for my husband and his mother and it’s Jan 15 and still nothing i emailed Catherine and cancelled and she still shipped it the tracking has been stuck on shipped but no tracking since dec 25 still haven’t gotten my money back

I was told I didn’t have enough credit so I ordered on a new card well I got two of the same orders & just got the other yesterday so I won’t be ordering from here anymore because there are no reimbursement even if it’s your fault

Terrible experience, arrived Jan 5 - it was a Christmas ornament and a gift. Family. Panda wouldn't return, even though the item was NOT personalized and UNOPENED. I will never buy from Family Panda again

Ordered two sonogram ornaments for CHRISTMAS on 12\14 for my first grandchild. First ornament for Dad arrived January 6th, didn't make it on the Christmas tree did it? Christmas tree is already down as its after Christmas. The wording on the ornament was cut off on the sides, so you couldn't even read it. Second ornament for Mom hasn't arrived yet. I've emailed 5 times and gotten generic responses in each one including being called the wrong name. Obviously whomever is answering these emails is on top of things there. After reading others reviews, I wish I had read them before and paid the extra money to order from Shutterfly. I will be ordering one from there now since FamilyPanda is incapable of delivering on time. Having an unprecedented holiday ordering season is understandable, but not being able to answer emails or have any kind of reasonable answer in regards to orders is NOT. Once other ornament arrives I'll be starting the refund process for both ornaments as a company like this is not keeping my money.