Family PandaReviews of familypanda.co

I have sent numerous emails on a package I have not received now I feel like I'm being avoided.

Veryyyyy bad service , it was the first and last time. I purchased an item and l don't know how and why in the order it is marked that l bought 2 mugs. I only need one. After 1 second after the purchase l tried to cancel or modify the order. No wayyyy there isn't any solution. Please avoid this company

I ordered this on December 14,2020 as a special gift for my son . It said will be here by Christmas or I would of never ordered it . Never received it until January 26,2021 ! It took longer then a month for a plastic ornament. I never got a apology or email back when I emailed to ask where it was ! Very disappointed and will NEVER order from this company again !

Order a poster from my wife to our sons (canvas poster). She is suffering from a glioblastoma and is unable to move, bed bound. She wanted to give her children a gift that would last. We received one of them, the other canvas -- no clue where it is. I have emailed multiple times and i get the same response. This is the first review I have ever written on anything that I have order. DO NOT BUY FROM THIS COMPANY. They need a complete overhaul of their customer support team. Do they have one.....complete joke:(

Do not order!!! I will write this review again as my previous one has been removed! Ordered a seasonal present in November and at the end of January still not arrived! Customer services refusing a refund! Item no longer relevant (it was a cup with a message about a baby bump) but customer services refuse to do anything about it! Joke of a company! Do not order!!!

Horrible. If I could give this company and item 0’stars, I would! The advertisement for the ornament said I would receive the item by Christmas at the time of order and I didn’t actually receive the item until 3 weeks AFTER Christmas. Not to mention the item is beyond cheap and poor quality. The item looks like it cost the company less than $5 max to make and shouldn’t cost more than $10 tops and that’s pushing it. The ornament is made from a cheap plastic and if dropped it would probably break. I don’t recommend wasting your time or money on this company. False advertisement, poor quality, poor communication. Extremely disappointed!

If I could give zero I would. I ordered a month before Christmas. Got an email saying it was delayed, but would still arrive before then. Never heard anything until it just showed up a month after Christmas. Worst company I’ve ever ordered from. Will never make this mistake again.

Product acceptable. Shipping times, and customer service horrible. Would not use again. Ordered one item at the end of November. Got a notification that it shipped 12/25... after having sent emails about status it was finally ACTUALLY updated to have been given to the shipping agent. Prior to this it sat for almost 2 weeks having been “shipped” but in reality, the only update was that the shipping label was created according to tracking. After it was finally shipped took an additional almost week to arrive. Customer service was horrible. They inquired if I needed assistance in reading the tracking, and THEN mailed it out. For the price paid there are wayyy more reputable and more timely/appropriate sellers. It was a waste of money to have purchased a christmas ornament in November that wouldn’t get delivered until mid January. I could have used custom seller on Etsy for less money and far quicker turn around. Cute product not worth your time, look elsewhere.