Family PandaReviews of familypanda.co

Response from Family PandaAug 9, 2021

Hi Edgar, we're sorry about the issue and we're glad to let you know that the poster you received was the original one as the issue has been solved. The second poster should arrive soon and our agent will contact you shortly to send you the details. Thank you for sharing with us, Quin from Support Team

Response from Family PandaJul 5, 2021

Hi, thank you for sharing. We're sorry for the wait and we'd love to help figure things out. Can you contact our support team at [email protected] so we can check the details for you? Thank you so much, Quin from Support Team

Response from Family PandaJul 5, 2021

Hi Arianna, thank you for your feedback. Our agent - Lily has sent you an email to check on the situation, hope you received it and reply so we can assist you more easily. Thank you, Quin from Support Team

Response from Family PandaJul 5, 2021

Hi Sara, we're sorry about this issue. Have you received the emails from our agent - Sam? We reached out 3 times but hadn't heard from you since June 20, perhaps the emails went to your spam folder. In this case and if you don't mind, you can reply right here on Trustpilot so we can assist you further. Thanks so much, Quin from Support Team

Response from Family PandaJun 24, 2021

Hello Jada, we're sorry for this unpleasant experience. Your order is currently in transit to the next facility and our agent Lily has replied to you to inform the status. If you haven't received any response from us, please send a new email and we will check it. Quin from Support Team

Response from Family PandaJun 21, 2021

Hello Charlotte, we are sorry for this unexpected incident and hope you received our offer as our support team has contacted you on Tuesday and again on Saturday. If you didn't, please let us know so we can resend the email because we want to provide you with quality products and services. Thank you! Quin from support team

Response from Family PandaJul 9, 2021

Bonjour Charlotte, nous sommes désolés de votre expérience désagréable. J'espère que vous avez reçu le remboursement et veuillez contacter notre équipe d'assistance si vous avez d'autres questions. Merci pour votre soutien et vos commentaires. Quin de l'équipe d'assistance --- Hi Charlotte, we're sorry your the unpleasant experience. Hope you received the refund and please contact our support team if you have other questions. Thank you for your support and feedback. Quin from Support Team