Mrs. A.
Cheap product, unorganized tracking/customer service
I was originally given the wrong tracking for my order so it told me that my package was delivered to the wrong location. When I finally got my package, the item was much cheaper quality than in the pictures on the website (especially considering how much I paid for the item). I will not be purchasing anything from this company in the future.
Response from Family PandaJan 28, 2021
Dear Amber, Our sincere apology for this unpleasant experience you had with us. We can totally understand how frustrated you were, but please understand for our situation as our company and shipping carriers are experiencing the unprecedented volume increases in this holiday season which led to the mistake of sending you a wrong tracking number. Once again, we're deeply sorry for any inconvenience may have caused to you. We have set our products and services standard very high, however, in this situation, we clearly fell short. This is going to be a big lesson for us in improving products quality and customer support in the future, especially in the holiday season. And we hope that you will allow us a chance to be at your service again and show you our improvement. Thank you for your kind understanding. Best regards, Tracey from Family Panda