Family Panda Reviews | Read Customer Reviews of familypanda.co

Family PandaReviews of familypanda.co

3.4577 reviews
Wedding & Party
454 Las Gallinas Ave, San Rafael, CA, California

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Family Panda

About Family Panda

In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.

Family Panda (familypanda.co) has 577 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: familypanda.co
Website: familypanda.co
Category: Wedding & Party
Location: CA, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Family Panda reviews

Showing 30 reviews with 2 stars · Clear filters

Travis T.
Dec 27, 2020
The picture is pretty tiny on the mug…
The picture is pretty tiny on the mug and the sample makes it seem way bigger. It’s really disappointing since we waited so long and I was very excited to give it to my wife for Christmas.
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Julie M.
Dec 27, 2020
Displeased
I’m very displeased with the amount of time it took to get the product to me. It was a very special gift for Christmas and unfortunately it was not here on time. I ordered back in November so there is plenty of time for it to be here for Christmas.
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Lisa S.
Dec 27, 2020
I ordered 2 ornaments one for mommy and…
I ordered 2 ornaments one for mommy and one for daddy. When I received the product I had two for daddy and none for mommy. I emailed them the same day since unable to call them. 1 or 2 days later they emailed and said sorry and they will look into and I will hear back in 24 hrs .. it’s been over week I emailed again asking for status update and have not heard anything back .. still waiting . The ornament I did receive I really do love beautiful.. just want the mommy one that was ordered. Was a ornament for a teen parents of their expecting baby
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T D.
Dec 27, 2020
Ridiculously slow!
It took way too long to get my coffee mugs. After about a week of placing my order, I realized it was going to take too long, so I placed my order with SDG Clothing and that company fulfilled my order 6 days before I finally received my mugs from Family Panda.
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Renata M.
Dec 26, 2020
Poster received not what was ordered…
Poster received not what was ordered and very poor quality poster
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Brittany Alise M.
Dec 24, 2020
I’m not sure how legit the company is…
I’m not sure how legit the company is first off, I ordered an ornament in the beginning of the month of December and did not receive a confirmation for it until I emailed them requesting an update. The company then emailed me a tracking number that did not update information for over a week. I still have yet to see a status update on the tracking of the package. I wouldn’t recommend!
Response from Family PandaDec 25, 2020
Dear Brittany, We are sorry for the late update due to an unprecedented order increase during this holiday season and limited employee availability due to the Covid-19 pandemic which started in the beginning of this year. Regarding your order's shipment status, your order is still in transit to your address, however, it just takes a bit longer time to show up the details on the tracking site; as soon as there's an update, we will send you an email so you are kept up-to-date with your order. Sincerely, thank you for your support and kind understanding in these challenging times, we wish you nothing but a joy-filled Christmas season. Best regards, Quin
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Danielle
Dec 21, 2020
Be forewarned: Takes forever to arrive
The ornament is cute, but it took forever to ship and arrive. I had to contact the company several times about where the item was. I ordered it back in November and barely arrived before Christmas. Especially for an ornament that is not customized at all, I feel like that was way too long to wait!
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LMS
Dec 21, 2020
Took a month to get my order!
I’m just glad I got my ornament before Christmas. It was ordered 11/22 and I received it 12/19 after many emails. I’m happy with the product but not happy with the anxiety of not knowing when it would come.
Response from Family PandaDec 21, 2020
Dear Lauren, Thank you for your feedback. We are sorry that you feel concerned about your order. As mentioned before, it is unfortunate that the process times could expand in holiday season so we hope you can understand this issue. We are working around the clock to improve our processing time to avoid the same issue for future holiday season. We would like to thank you for your support and of course, we have saved a discount coupon to show you our appreciation for your very kind understanding in this busy time so hope to have the chance to provide you with much better services the next time. All the best, Quin from Family Panda.
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