Family PandaReviews of familypanda.co

Terrible experience and it just keeps coming. Ordered a canvas for my wife for Xmas. A picture of us from our wedding with song lyrics around it. Received the canvas yesterday with the WRONG NAMES at the top. Tried to call, and it went straight to “no customer service agents available, leave a message”. I’ve clicked the live chat button on their site; it’s not live chat. It’s another email. I’ve sent numerous emails about this, and emails asking why I never received tracking info. They sent me the tracking info for the package that was delivered yesterday…this morning. They only respond at 10pm or later EST. I’ve called between 9-1 GMT as their site says and they’re never available. I’d hate to say it but I believe this company is clearly doing something very shady. I sent them an $11 tip when ordering because the product seemed really nice and it is Xmas, but this certainly hasn’t been worth it. All I’ve asked is that they overnight the new canvas with the correct names. They responded with they couldn’t. Use anyone else people. This has been a terrible experience.

If I could give less stars I would! I ordered over 150$ worth of items from here and who knows when I’ll ever see it! I got one item within the time frame that they claimed I would when I originally ordered. But here’s the kicker, I had to ask them about shipping because it was taking forever. They send me an email saying, “We sent you the tracking codes, they were already shipped.” However, the label creation date is after my questioning. Like I’m the dumb one for asking, yet they hadn’t even shipped it! One tracking number stated it would have two items but only received one……well a week later still don’t have the second item and the third was suppose to be here two days ago! The answer I get when I question all this is, sorry our fault we will send you a new one but with the original shipping dates still apply. So they mess up, lie and I still have to wait and have faith I’ll even get it. Will never be buying from here and making sure everyone knows to STAY AWAY!

Absolutely awful company. Ordered Dec 1 and still no item. They gave me a fake tracking number which never worked then proceeded to tell me they would begin shipping in a few days. It’s now Dec 21 and no christmas present. IM LIVID! Phone number doesn’t work either. Use a different company. Will be disputing with my bank. Scammers around the holidays are disgusting people.

I ordered this gift a few weeks back and just got an email today in regards to it being shipped. It was a Christmas gift and now I will have to get another gift so my wife has something on time. Very disappointed as I expected delivery to not be a problem with the website saying it would have already arrived.

Giving a star cause they answered quickly. However, they did not fix my issue and offered no solution except me reordering the product and they’d give me $5 bucks off my next order. I do not want to spend a bunch of money again for the same exact product. I am so mad since this was supposed to be a xmas gift and now I’m out a gift. Won’t order from here again.

Horrible customer service. Long delays, mistakes in items delivered, and items never delivered. Giving my experience so other people hopefully can see this and choose a more reputable company like Amazon or PersonalizationMall.

Hello I ordered an picture from you all about an week or two ago I’m just wondering will it be here before Christmas or not. I haven’t heard anything about shipping/ tracking just emails confirming you all received my money, and that you’ll give me 15% off my next order. It’ll be great to receive a message about shipping, so I know when to be looking out for the packages. Can’t someone help me with this problem?

It wasn't anything like the pictures. Super cheap chain, not like they implied and definitely not like the pictures. They say "luxury" chain but far from it. The pendant was hard to read and not glass... tiny as well. Not worth the money, 45$. The engraving was good...