Brittany
Horrible
Horrible! Tried many times to find out where my package was and never got any answers. Didnt even recieved the item! Absolutely terrible place to order from. Will never do it again.

In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.
Family Panda (familypanda.co) has 577 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Showing 201 reviews with 1 star · Clear filters
Brittany
Horrible! Tried many times to find out where my package was and never got any answers. Didnt even recieved the item! Absolutely terrible place to order from. Will never do it again.
terry B.
Dhl has had package over 3 days. P.O. has better service and they would of had my item delivered by now. Call a P.O. to have rep talk to you about cheaper better quicker service with P.O.
Response from Family PandaNov 3, 2020
Dear Terry, We are sorry for any unpleasant experience you had with us. Our customer service has contacted with you, could you please check your email so we can support you? Thank you so much!
CB
Took way too long to ship. By the time I received my order, Father's Day was over.
Response from Family PandaNov 3, 2020
Dear Cayela, We are sorry for the unpleasant experience you had with us. Our customer service has contacted with you, could you please check your email so we can support you? Thank you so much!
Daniel D.
Ordered a family canvas. It arrived with one name missing and another spelled wrong. After my complaint I was sent another. This time all names were there but the same name was misspelled even after I had corrected the spelling in the email. The birthday it had been purchased for came and went without getting the correct canvas. It was a complete waste of money.
Response from Family PandaNov 11, 2020
Dear Daniel, Thank you for taking our partial refund offer and as mentioned in our email, if you like any item on our store for this coming Christmas season, please feel free to send us an email for a unique 10% discount coupon as we do care about our customers and there is nothing more important than making our customers happy. Look forward to providing you with better service in the future. Best regards, Family Panda Store.
Lisa V.
Words were so small they were printed blury, totally disappointed
Response from Family PandaNov 3, 2020
Dear Lisa, We are sorry for the unpleasant experience. Our customer service has contacted with you, could you please check your email so we support you? Thank you so much!
Taina M.
I sent 2 emails complaining of the quality of my purchase and i received an automated email stating I would be contacted. No one ever contacted me-I will 100% never ever shop here again and I will tell others not to either!
Response from Family PandaNov 3, 2020
Dear Tania, We are sorry for the late response due to an overload in our email system. Our customer service has contacted with you, could you please check your email? Thank you so much!
Lariston
Still haven’t received my purchase , I was told they couldn’t do anything about it and to contact the post office. I filed a claim with the post office and still months later ( ordered for Father’s Day) haven’t heard anything back. Money wasted
Viktoriia T.
Horrible experience. I ordered a gift for Fathers Day on June 3. Today is June 26 and my order wasn’t even shipped. Customer service is terrible, they just send generated answers, every time promising to ship order soon. I feel like they will never ship my order. Supposed to be cute gift for my husband, thanks to this company no gift at all. Shame!