Family Panda Reviews | Read Customer Reviews of familypanda.co

Family PandaReviews of familypanda.co

3.4577 reviews
Wedding & Party
454 Las Gallinas Ave, San Rafael, CA, California

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Family Panda

About Family Panda

In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.

Family Panda (familypanda.co) has 577 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: familypanda.co
Website: familypanda.co
Category: Wedding & Party
Location: CA, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Family Panda reviews

Showing 201 reviews with 1 star · Clear filters

Lisa R.
Nov 8, 2020
It's been almost a month and I still…
It's been almost a month and I still haven't received my order. This is the first time I have ordered from here. Not looking good for a second time. I hope I. Get it before Thanksgiving.
Response from Family PandaNov 9, 2020
Dear Lisa, We are very sorry to hear that you had an unpleasant experience while shopping with us. Our Customer Service has sent you an email, could you please check your mail box so we can assist you further on this issue? Thank you so much for your understanding. Regards, Family Panda Team
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Jill C.
Nov 7, 2020
Arrived broken and in pieces
Arrived broken and in pieces. Sent emails for exchange or refund and never got response. Will not order from them again.
Response from Family PandaNov 25, 2020
Dear Jill, We are sorry for any negative experience you had with us . We would like to offer a replacement at no cost to you and we also sent you an email to inform about it, could you please respond us so we can support you with our best service? Thank you and we are looking forward to hearing from you. Best regards, Ann from Family Panda.
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Jennifer T.
Nov 7, 2020
It has been a month since I ordered my…
It has been a month since I ordered my item. There has been no updates, except an email I received two weeks ago saying my item has shipped. When I check the tracking number it says waiting receipt of item in order to ship. I’m starting to think this website is one of those fraud websites.
Response from Family PandaNov 9, 2020
Dear Jennifer, We are sorry for the negative experience you had with us. Our Customer Service has sent you an email, please check your notification so we can support you a best solution to resolve this issue. We are looking forward to hearing from you. Thank you and regards, Family Panda Store.
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Emily A.
Nov 6, 2020
Mug broke right after we bought it
Mug broke right after we bought it. Wasn’t hit on anything, the handle just came off. I let customer know, but nothing ever came of it.
Response from Family PandaNov 7, 2020
Dear Emily, We are sorry for the unpleasant experience you had with us. Our Customer Service team has contacted you via your email, could you please check your inbox so we can assist you further and resolve this issue? Thank you for your understanding and we apologize for any inconvenience. Best regards, Family Panda Store
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Myisha K.
Nov 6, 2020
I only received part of my two item…
I only received part of my two item order, and the communication/customer service was not helpful at all..
Response from Family PandaNov 7, 2020
Dear Myisha, We are sincerely sorry if you feel unhappy with this purchase. However, as mentioned in our emails, your order included only 1 baby bodysuit and we would love to support you 10% discount if you like to purchase the T-shirt that matches the bodysuit. Please know that we care about you and we would love to assist you as much as we can. Regards.
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Amanda M.
Nov 3, 2020
I never received it when I talked to…
I never received it when I talked to the post office they said they never received it either and this company didn't do anything to make it right so I spent money and didn't get a refund or even my product will not buy from here again
Response from Family PandaNov 5, 2020
Dear Amanda, We are sorry for any unpleasant experience you had with us. We tried our best to contact with the carriers but the tracking said it was delivered so they are not responsible for this. we would love to send you a unique 10% Christmas discount coupon just for you. Once again, we truly apologize for the unpleasant experience. We are trying to improve our system to avoid any similar problem in the future. Look forward to hearing from you as your satisfaction is our utmost priority. Best regards.
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Lilian Rios G.
Nov 2, 2020
I did not recieve my purchase
I did not recieve my purchase
Response from Family PandaNov 4, 2020
Dear Lilian, We are sorry for the unpleasant you had with us. Our customer service has contacted with you, could you please check your email so we can support you? Thank you so much!
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Tammy H.
Oct 31, 2020
Ordered a father's day shirt and it…
Ordered a father's day shirt and it came way late. I'm not a happy customer
Response from Family PandaNov 6, 2020
Dear Tammy, We are sincerely sorry for the negative experience you had with us. Since we always want to make sure that our customers receive quality products, it did take a bit more time if we detected any element affecting the product quality. Once again, we would like to apologize for the late delivery and we hope we will have another opportunity to provide you with better service since we have been trying to improve learning from our past mistakes. If you want to purchase anything from Family Panda again, we will always welcome our kind customer and we have saved a unique discount coupon just for you to use in this coming Christmas season. Look forward to hearing from you again soon and best regards.
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