Alyssa C.
Two emails, no response and still haven’t gotten it.
I ordered on November 20. I have gotten a shipping notification over a week ago, but the tracking number they gave me says no details available once it is pulled up. I have emailed them twice, no response. I spent over 50 dollars on a personalized gift for my husband for Christmas thinking that surely a six week cushion was plenty to receive my package. I have no idea if my package was lost, or not even shipped like I was told it was, or if it will ever get here. I don’t even know if they will ever respond or give me my money back. It feels like someone stole my money and won’t answer to explain the situation. Not going to be using this company again.
Response from Family PandaDec 15, 2020
Dear Alyssa, Once again, we are sincerely sorry to hear that you feel confused and concern and we understand that it is easy to feel that way if we receive no responses. We are trying to improve our email system and the workforce to ensure that your request is taken care of in the shortest amount of time possible. Regarding your order, we hope you have received the update from our support team that the docking station is being tendered to the delivery service provider and should be delivered soon. Thank you for your patience and for your feedback. We will learn from our mistakes and be better from these lessons. Best regards, Queen from Family Panda.